Business and Executive Support Officer

Classification: Health Manager Level 2
Employment type: Full Time Exempt for a period up to June 2027 (with a possibility of extension)
Hours per week: 38
Remuneration: Salary relative to experience and ranges from 114,251.00 to 134,809.00 per annum plus 12% superannuation
Location: 1 Reserve Road, St Leonards
Applications close: 11:59pm, Wednesday 22 July 2026

 

Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade.

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity

Join our team and play a key role in supporting the successful delivery of the Patient Billing Standardisation Program. As a Business & Executive Support Officer, you will provide high-level administrative, project governance and executive support to senior leaders, ensuring projects are delivered efficiently, on time and in line with organisational objectives.

This is a dynamic role suited to a highly organised professional who thrives in a fast-paced environment, can manage competing priorities, and enjoys working with a diverse range of stakeholders. You will coordinate governance activities, prepare executive-level documentation and reporting, monitor project progress, maintain project registers and dashboards, and serve as a central point of contact for project coordination.

The ideal candidate will have experience providing executive and project support within a large, complex organisation, strong analytical and problem-solving skills, excellent stakeholder engagement abilities, and a sound understanding of project governance practices. If you are detail-oriented, proactive and passionate about supporting meaningful organisational change, we'd love to hear from you.

About the Program

This is a transformative, statewide initiative to modernise patient billing across NSW Health. The program will consolidate ten legacy billing systems into a single, integrated platform, including digitisation of key admission processes. It will establish a new Patient Billing Statewide Shared Service to deliver consistent, standardised transactions, improve efficiency and data quality, and increase revenue through automation and better practice. The program also strengthens compliance with policy and legislation, positioning NSW Health to respond more effectively to future risks and system demands.

The role will sit within the Coordination & Management team and you will report to the Program Manager. The Program Coordination and Management function underpins successful delivery by supporting the executive sponsors with program sustainability, feasibility and governance. The team leads stakeholder engagement, oversees the benefits realisation framework, and manages budget performance and program delivery. It provides robust monitoring and reporting across projects, including risks, issues, interdependencies and requirements, ensuring informed decision-making and consistent program delivery.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

How to apply

• Click Apply Now at the top of the page.
• Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) addressing the essential requirements/Public Sector Capability Framework outlined in the position description and demonstrate your ability by responding to the two targeted questions below.

Targeted questions

• Tell us about a time when you needed to quickly produce a range of materials to effectively support senior executives or a business function in a complex environment. Please outline the situation, any challenges you faced and how you overcame them?
• Tell us about a time when you were responsible for delivering several pieces of work for different managers or stakeholders, all with competing deadlines. How did you decide what to prioritise, communicate changes, and ensure all deliverables were completed to a high standard?

Additional information 

• Applicants will be assessed against the essential criteria in Position Description.
• If successful following the application close date, you will be required to attend interview as well as reference checks
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. 

Contact information

Please contact Stacey.Leong@health.nsw.gov.au if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact HSNSW-AboriginalWorkforce@health.nsw.gov.au
Support is also available through the Stepping Up website. 

Please let HSNSW-Diversity@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.