Booking and Scheduling Officer - Cardiff, Somersby

Employment Type: Permanent Full Time
Position Classification:  Administration Officer Level 5
Remuneration: $76,125.92 - $77,852.51 per annum, plus 12% superannuation
Hours Per Week: 38

Location: Patient Transport Service - Cardiff or Somersby

The Opportunity

HealthShare NSW is seeking a dedicated Booking and Scheduling Officer to support the delivery of Non-Emergency Patient Transport Services. In this role, you will be the first point of contact for incoming bookings and enquiries, ensuring a high level of customer service while accurately scheduling requests for non-emergency transport.

You will be responsible for managing and monitoring pending and active cases, maintaining accurate data, and ensuring bookings are progressed efficiently. With strong organisational and communication skills, you will handle multiple priorities while contributing to a smooth and effective scheduling process.

To succeed, you will bring a proactive approach, participating in ongoing training, process improvements, and quality management programs to remain up to date with operational priorities.

Why Work for HealthShare NSW?

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

We reward our employees with a terrific range of benefits, including:

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
• Hybrid working: enjoy a combination of working from home and the office
• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career

Please note some benefits may only apply to certain employment types.

Further information on our wide range of benefits is available here.

Eligibility Requirements

• Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• This is a NSW Health Category B position. Please complete the OASV Undertaking/ Declaration Form and upload this with your application.

How to Apply

• Click Apply Now at the top of the page
• Attach your resume and provide answers to the Targeted Questions below.
• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.
• Any role related questions can be directed to the hiring manager at Tahlia.Fleming@health.nsw.gov.au
• Any career portal support questions can be directed to our customer service team at 1300 679 367

Targeted Questions

• Tell us about a time you delivered excellent customer service in a difficult situation. What steps did you take to resolve the issue, and what was the result?
• Share an example of when you needed to work with a diverse range of people. How did you adapt your communication style to suit different stakeholders, and how did those relationships help you achieve a positive outcome?
• Describe a situation where you managed multiple priorities in a busy work environment. How did you organise your workload to meet deadlines while maintaining accuracy and quality?

We are Diverse and Inclusive

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.

Talent Pool

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Applications Close: 11:59pm Tuesday 14 October 2025