Billing Liaison Officer (Administration Officer Lvl 4) - Perm FT
Requisition ID: REQ642088
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $75,176.80 - $76,897.65 per annum + 12% Superannuation + Salary Packaging
Location: Liverpool Hospital, Eastern Campus
Applications close: 08/03/2026
Contact: Vandhana Kumari - A/Revenue Systems Coordinator on 0410 438 773 | Vandhana.Kumari@health.nsw.gov.au
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
An opportunity to work in a diverse team across multi-faceted roles. The Purpose of this position is to support revenue maximisation across SWSLHD through the provision of high quality, efficient and effective administration functions. The role is responsible for supporting resolution of billing requests from HealthShare NSW and within SWSLHD. The Billing Liaison Officer coordinates escalations and solutions and addresses various issues that arise with the transactional Revenue function.
Are You the Right Fit?
The ideal candidate will be an organised and solutions‑focused professional who can confidently coordinate and oversee the day‑to‑day resolution of billing requests from HealthShare NSW across the LHD. They will bring strong analytical skills to support troubleshooting, error correction and the update of missing billing data, working closely with clinicians and department heads to gather the information required for timely resolution. They will be diligent in reviewing revenue reports, monitoring activity, and ensuring accurate data collection for efficient inpatient claim submission and debt recovery. With excellent stakeholder‑engagement skills, they will build strong relationships across internal and external teams, providing clear advice and resolving complex billing issues in line with established policies and procedures. The ideal candidate will champion best practice across sites—including upfront patient verification, fund checks, eligibility confirmation and the timely transfer of billing data—while contributing to continuous quality improvement by evaluating workflows, processes, and revenue practices across the LHD. They will also support clinician onboarding and provide ongoing training to hospital revenue teams through workshops, group sessions and one‑on‑one support.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
1. Demonstrated experience in providing high level administrative support in a demanding environment.
2. Excellent organizational, analytical and conceptual skills and the ability to work with a wide range of stakeholders and in multi-disciplinary teams to deliver change and achieve strategic objectives for the organisation.
3. Relevant work experience and familiarity in respect of billing and revenue functions including a solid working knowledge of billing systems such as PBRC.
4. Demonstrated ability to interpret legislation, standards, policies and guidelines relevant to revenue generation within Health, including but not limited to the Medical Benefits Schedule, MAA, and Workcover arrangements.
5. Demonstrated experience in building and maintain good relationships in a high-pressure environment in sometimes confrontational circumstances.
6. Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise.
7. Consistently demonstrates behaviors that reinforce the CORE Values of our organization: Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviors with all stakeholders; colleagues; direct reports, as well as patients and consumers, and those that care for them.
8. Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
May be considered if no suitable citizen or permanent resident is found.
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
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