Administrative Officer (A03) - Emergency Department, Auburn Hospital

• Make a difference at the frontline of patient care
• Join a collaborative and fast-paced hospital environment
• Build your career with NSW Health

Manage patient registrations, admissions and discharges while delivering trusted administrative support in a busy Emergency Department.
 

Employment Type: 2 x Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $32.27 - $38.44 per hour
Hours Per Week: 16 / 32
Location: Auburn Hospital

This role is part of a 24/7 rotating roster based in the Emergency Department, candidates may be required to work night shift, weekends and public holidays as required.

Where you'll be working
Join the Emergency Department at Auburn Hospital, part of Western Sydney Local Health District. You’ll work alongside clinicians and administrative teams in a dynamic environment where your organisation, communication and customer service skills directly support patients and their families.

• Be part of a diverse, patient-focused healthcare environment.
• Work closely with clinicians, patients, visitors and administrative teams.
• Support accurate patient information, records and movement through the Emergency Department.
• Contribute to efficient revenue, fees and patient administration processes.
• Develop valuable experience in public hospital administration and emergency care.

What you'll be doing
As an Administrative Officer, you’ll help keep the Emergency Department running smoothly by providing timely, accurate and compassionate administrative support across the patient journey.

• Register, admit, transfer and discharge patients while following NSW Health standards, policies and procedures.
• Provide professional customer service to patients, relatives, clinicians and visitors across counter and telephone enquiries.
• Process patient documentation, health insurance and compensable claim information, payments and revenue-related administration.
• Maintain accurate patient records, attendance registers and patient movements using relevant hospital systems, including FirstNet.
• Provide essential administrative support to clinicians, including medical record management, documentation, audits and Emergency Codes pager testing.

Join NSW Health
Bring your administrative expertise to a role where every interaction matters. Join NSW Health and be part of a team committed to delivering safe, high-quality healthcare to the community while supporting your own career growth and development.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Demonstrated high level customer service skills.
2. Effective interpersonal and communication skills, both verbal and written.
3. Excellent time management and organisation skills with attention to detail in a busy and demanding environment.
4. An ability to work as an effective and efficient team member demonstrating initiative, judgement and contributing positively to team operations.
5. Ability to work autonomously and actively participate within a multidisciplinary team.
6. Demonstrated computer literacy, data entry skills with the knowledge of Microsoft Office and hospital based information systems (iPM, FirstNet, Cerner, Powerchart.
7. Ability to work a 24 hour, 7 day rotating roster and accommodate urgent requests for coverage by Team Leader.
8. Demonstrated knowledge and understanding of Privacy and Confidentiality.

Requisition ID: REQ691467
Applications Close: 25th October 2026

 
Need more information?

• Discover more about the application process.

• Review the detailed Position Description for insights into role requirements and criteria.  

• Explore the selection process, employment checks, outcomes and notifications.

• For inquiries about the role, contact Jenny Ung on 0477 980 931.