Administration - Ward Clerk

Join a Supportive Healthcare Team as a Ward Clerk

Employment Type: Temporary Part Time
Position Classification: Administration Officer Level 2
Remuneration:  $33.59 - $34.70 per hour + Superannuation + Salary Packaging 
Hours Per Week: 14
Location: Maitland Hospital  
Requisition ID: REQ660327
Closing date: Sunday 31^st May 2026

Be part of a team that helps deliver exceptional patient care every day.
Hunter New England Health is seeking a reliable and organised Ward Clerk to join the Mixed Ward team at Maitland Hospital. This rewarding role provides vital administrative support across Medical, Surgical, and Orthopaedic services within a busy hospital environment.
This position offers valuable experience in healthcare administration and the opportunity to build your career within NSW Health while contributing to the smooth operation of a dynamic and patient-focused ward.
As a key point of contact for patients, families, carers, and clinical staff, you will provide professional, accurate, and timely administrative support to ensure high-quality service delivery and positive patient experiences.

Your Impact
In this role, you will contribute to positive patient experiences and effective clinical workflows by:

About You
You are organised, adaptable, and able to manage competing priorities with confidence. You have strong communication and customer service skills, a high level of professionalism, and the ability to work effectively both independently and as part of a team.

• Provide consistent, high-quality customer service as the first point of contact, both face-to-face and via telephone
• Respond to email enquiries, manage patient contact details, and complete billing processes
• Use computer platforms and electronic medical record systems to maintain accurate documentation and correspondence
• Provide administrative support to clinical and non-clinical staff to support smooth day-to-day operations, including ordering and invoicing
• Maintain organised and up-to-date filing systems in line with privacy and confidentiality requirements
• Complete tasks with a high level of accuracy and attention to detail
• Prioritise workload effectively and perform duties responsibly within a fast-paced environment
• Work collaboratively with patients, families, carers, and multidisciplinary teams
• Demonstrate behaviours aligned with the HNE Health Values Charter, NSW Health Code of Conduct, and Excellence Framework – Every Patient, Every Time
• Support culturally respectful practices in line with HNE Health’s Closing the Gap strategy
• Contribute to a safe workplace by following health and safety policies, reporting hazards, and complying with workplace procedures
   

You will demonstrate:

• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Confidence using electronic systems and computer software
• Professional communication and interpersonal skills
• Flexibility and adaptability in a changing environment
• Commitment to confidentiality, teamwork, and patient-focused care

Why Join Hunter New England Health?
At Hunter New England Health, you’ll join a supportive and collaborative workplace where your contribution is valued and your development is encouraged.

Benefits include:

• Supportive team environment with ongoing guidance
• Professional development opportunities across the administrative network
• Career progression pathways within NSW Health
• Ongoing support from experienced leaders and colleagues
• Annual leave and paid parental leave for eligible employees
• Salary packaging options to increase take-home pay
• Access to Fitness Passport and Employee Assistance Program (EAP)

Apply Today
If you are looking for a rewarding administrative role within healthcare and want to be part of a team making a genuine difference in patient care, we encourage you to apply.

Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Laura Boulton on laura.boulton@health.nsw.gov.au