Administration Officer - Targeted

Supporting Hunter New England Health to deliver exceptional, patient-centred care

Employment Type: Various - permanent opportunities
Position Classification: Admin Officer Level 3
Remuneration:  $35.84 - $36.96 Per Hour + 12% Super + Salary Packaging
Hours Per Week: up to 38
Requisition ID: REQ650837
Location: John Hunter Hospital | Awabakal Country
Application close date: Sunday 26^th April 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Make a Difference Where It Matters Most
Join a dynamic and high-performing team within the Emergency Department at John Hunter Hospital, where no two days are the same. As part of a leading tertiary healthcare facility, you will play a vital role in supporting frontline clinical teams to deliver timely, safe, and high-quality care to the community. This is an exciting opportunity for a motivated and organised Administrative Officer to contribute meaningfully in a fast-paced, 24/7 healthcare environment.
Working within this setting requires flexibility and commitment, as the role operates across a rotating roster that includes day and evening shifts, as well as weekends and public holidays. The nature of the Emergency Department means you will be part of a service that never stops, supporting critical care delivery at all hours.
To succeed in this role, you will bring a high level of reliability and professionalism, along with a strong customer service focus. You will be expected to communicate effectively, adapt to changing priorities, and maintain a calm and organised approach while managing competing demands. A genuine commitment to patient-centred care and teamwork is essential, as is your willingness to contribute positively to a supportive and collaborative workplace culture.

About the Role
As an Administrative Officer, you will provide efficient and effective administrative and clerical support to ensure the smooth day-to-day operation of the service. You will act as a key point of contact for staff and external stakeholders while supporting critical coordination activities within the Emergency Department.

Your responsibilities will include:

• Delivering high-quality reception and communication services
• Managing phone calls, emails, and enquiries in a professional manner
• Coordinating patient flow activities including bed bookings, transfers, and updates
• Maintaining accurate data entry, records, and patient documentation
• Preparing daily, weekly, and monthly KPI reports
• Supporting administrative systems, databases, and reporting processes
• Assisting with office coordination, supplies, and resource management

A Day in the Life
In this role, you will:

• Start your day by reviewing urgent priorities and planning tasks
• Act as a central communication hub for clinicians, managers, and stakeholders
• Respond to changing priorities in a fast-paced, high-acuity environment
• Balance multiple tasks while maintaining accuracy and attention to detail
• Contribute to a collaborative team focused on patient-centred care

About You
We are seeking a highly organised and adaptable professional who thrives in a fast-paced environment and can effectively manage competing priorities. You are a confident and approachable communicator, demonstrating professionalism in all interactions while maintaining confidentiality and sound judgement. With
strong attention to detail and well-developed time management skills, you bring a proactive, solutions-focused mindset and the ability to problem-solve and take initiative when responding to changing demands. You are equally comfortable working independently and collaboratively, building effective working relationships with colleagues and stakeholders across the organisation.

To be successful in this role, you will have relevant administrative qualifications or equivalent experience, along with demonstrated experience in office and clerical support. You will also possess strong computer literacy, with the ability to quickly learn and navigate a range of systems.
Given the nature of the role, you will be expected to operate effectively within a 24/7 healthcare environment, applying your communication, organisational, and multitasking skills to support the delivery of safe, high-quality patient care.
You will also bring a strong commitment to reliability and professionalism, with the flexibility to work across a rotating 24/7 roster. A strong customer service focus and a genuine commitment to patient-centred care are essential, ensuring every interaction supports a positive experience for patients, families, and staff.

Why Join Hunter New England Health?
At Hunter New England Health, you’ll enjoy meaningful work in a supportive, team-focused environment, all while being based in beautiful regional locations. Here, your contribution truly makes a difference in patient care and safety.
Benefits of joining our team include:

• Four weeks annual leave (pro-rata for part-time employees) 
• Paid parental leave for eligible employees
• Salary packaging options up to $11,600 plus novated leasing
• Fitness Passport for you and your family
• Employee Assistance Program (EAP) for staff and family members
• Opportunities to work alongside a wide range of clinical and non-clinical professionals

If you are an organised, motivated professional looking to make a meaningful contribution in healthcare administration, we encourage you to apply.

Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Jo-Anne Hiles on JoAnne.Hiles@health.nsw.gov.au

• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   
• An eligibility list will be created for future permanent part time and temporary part time vacancies

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

 At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.   

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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