Administration Officer (Lvl 2) - Admissions and Enquiries - Perm FT/PT or Casual
Requisition ID: REQ681617
Employment Type: Permanent Full Time or Part Time and Casual, up to 38 hours per week
Remuneration: $34.93 - $36.09 per hour + 12% Superannuation + Salary Packaging
Location: Patient Registration - Bankstown Hospital
Applications close: 23/08/2026
Contact: Shermyn David - Surgical Access Manager on Shermyn.David@health.nsw.gov.au | (02) 9722 8320
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
Join the Admissions and Enquiries team at Bankstown-Lidcombe Hospital and play a key role in supporting patients, carers and visitors. This position offers a rewarding opportunity to deliver high-quality customer service and administrative support in a fast-paced healthcare environment while contributing to positive patient experiences.
- Be the first point of contact for patients, carers and visitors, delivering exceptional customer service in a busy hospital environment
- Support patient admissions, registrations and bookings using a range of health information and electronic medical record systems.D20
- Contribute to a positive patient journey by ensuring accurate data entry and maintaining confidentiality at all times.
- Work collaboratively with multidisciplinary teams to support the smooth operation of patient registration and enquiry services.
- Develop your administrative and customer service skills while making a meaningful difference within one of South Western Sydney's largest hospitals.
Are You the Right Fit?
The ideal candidate is a customer-focused and organised administrator who thrives in a fast-paced environment. You will have excellent communication skills, strong attention to detail, and the ability to manage competing priorities while delivering a high standard of service to patients, carers, visitors and stakeholders.
- Demonstrate exceptional customer service and communication skills.
- Have strong administrative, data entry and computer skills with a high level of accuracy.
- Be able to manage multiple tasks and prioritise effectively in a busy environment
- Maintain confidentiality and professionalism when handling sensitive information
- Work collaboratively within a team and build positive relationships with patients and stakeholders.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Can you describe a time when you provided exceptional customer service to a patient, client or customer who was experiencing stress or anxiety? What was the outcome?
- Tell us about your experience managing administrative tasks while handling multiple competing priorities in a busy environment. How did you ensure accuracy and efficiency?
- This role requires handling confidential patient information. Can you provide an example of how you have maintained privacy and confidentiality in a previous role?
Describe a situation where you identified an error in a record, booking or administrative process. What steps did you take to resolve the issue and prevent it from happening again?
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Temporary Positions
For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.
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