Administration Officer Level 3

• Role title: Administration Officer
• Role type: Permanent Part-Time (16hrs/week)
• Role grade: Administration Officer, Level 3, Year 1/2
• Department and location:  Health Information Service, St Vincent’s Hospital, Darlinghurst
• Salary: $71,072.43 - $73,287.41 (Pro rata) + super + salary packaging

Better and fairer care.  Always.

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. 

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. 

About the role

• Frontline Support: Provide professional reception and administrative support to patients, clinicians, and internal stakeholders within the HIS department.
• Medical Records Management: Retrieve, track, and maintain both paper and electronic medical records, ensuring accuracy, integrity, and timely access.
• Release of Information: Process requests for medical information in line with privacy, medico-legal, and Ministry of Health guidelines.
• Data Accuracy & Systems: Maintain high-quality data entry and documentation within the Patient Administration System (PAS) and Scanned Medical Record (SMR).
• Responsive Communication: Manage enquiries via phone, email, and fax, delivering prompt, clear, and compliant communication to support ongoing patient care.

About you

• Strong Communication Skills: Confident in liaising with multidisciplinary teams and clearly explaining processes to patients and clinicians.
• Problem-Solving Mindset: Ability to use initiative to resolve issues and complaints, both independently and as part of a team.
• Healthcare Experience: Previous experience in a hospital or Health Information Services environment, with exposure to Patient Administration Systems (PAS).
• Customer Service Excellence: Proven reception and telephone skills with a professional, patient-focused approach.
• Highly Organised & Detail-Oriented: Able to multitask, prioritise competing demands, meet deadlines, and always maintain strict confidentiality.
   

Why work at St Vincent’s?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program.  Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital

In this role you will be based at St Vincent’s hospital, Darlinghurst.

• A busy inner-city hospital in a beautiful location
• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
• A place of expert clinical care for at-risk people
• Closely partnered with universities & affiliated research institutes, many of which are located on-campus
• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health 

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

How to apply

The closing date for applications is 23 April 2026

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. 

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced

Respectfully, this role is not open to recruitment agencies.

For more information, and to apply click here