Administration Officer Level 2 - Mental Health Services, Cumberland Hospital

🌟 Join a leading specialist mental health service

🤝 Work alongside an experienced multidisciplinary team

📚 Access professional development, supervision and education

Support patient care, manage ward administration and build positive experiences in a busy mental health setting.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 2 
Remuneration: $69,272.26 - $71,570.21 per annum
Hours Per Week: 38
Location: Cumberland Hospital

Where you'll be working
Located at Cumberland Hospital, North Parramatta, you'll join Western Sydney Local Health District (WSLHD) and one of Australia's leading specialist mental health services. As part of a passionate multidisciplinary environment, you'll contribute to recovery-oriented care while supporting the delivery of safe, responsive and compassionate mental health services.

• Work within the historic Cumberland Hospital campus in North Parramatta.

• Support nurses, medical staff and allied health professionals across ward/unit environments.

• Be part of a workplace guided by WSLHD's CORE Values: Collaboration, Openness, Respect and Empowerment.

• Contribute to innovative mental health services and the future Integrated Mental Health Complex at Westmead.

• Grow your capability through ongoing education, clinical supervision and professional development.

What you'll be doing 
As an Administration Officer Level 2 (Ward Clerk), you'll provide timely, accurate administrative and transactional support that helps clinical teams deliver effective patient care. You'll work under the direction of the Nurse/Unit Manager while using initiative to manage competing priorities in a dynamic environment.

• Provide welcoming customer service to patients, families, visitors and staff.

• Maintain accurate patient information, records and inpatient files across iPIMS, SYNAPTIX and other systems.

• Coordinate documentation, patient property, clothing and ward/unit administrative requirements.

• Support the smooth flow of documents, patient files, pharmacy provisions and other ward requisites.

• Liaise with clinical and administrative teams to resolve day-to-day issues and respond effectively to competing demands.

Ready to make a difference?

Bring your administration skills, resilience and commitment to customer-focused service to a role where your work directly supports people receiving mental health care. Join NSW Health and help shape better health outcomes for the communities we serve.

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Effective communication skills including accurate spelling, good comprehension, confidence in the spoken word and ability to deal confidently and courteously with people at all levels.

2. Demonstrated experience in word processing, spreadsheet and database software.

3. Strong organisational skills and ability to meet deadlines.

4. Capacity to work under broad supervision and to undertake a diverse range of tasks as an effective member of a team in a high pressure, high volume work environment.

5. Proven experience dealing with patients/Clients and their families/carers.

Requisition ID: REQ691925
Applications Close: 8th October 2026

Need more information ?

• Find out more about applying for this position.

• Review the detailed Position Description for insights into role requirements and criteria.   

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Arpita Khristi on Arpita.Khristi@health.nsw.gov.au