Administration Officer Community Health
Employment Type: Permanent Full Time
Position Classification: Admin Officer Level 2
Remuneration: $57,126 - $64,458 per annum + Superannuation + Salary Packaging
Hours Per Week: 38
Requisition ID: REQ645900
Location: Eastlakes Community Health Centre - Windale
Application Close: Sunday the 10th of May
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About the Role
We are seeking a proactive and community-focused Administration Officer to join our team at Eastlakes Community Health Centre. This is a key front-facing role, acting as the first point of contact for patients, families, and visitors, while providing essential administrative support to clinical and non-clinical staff.
Our centre delivers a broad range of adult-focused community health services both in the clinic and in patients’ homes. You will play an important role in supporting culturally safe, respectful, and accessible healthcare services for the local community.
You will be part of a supportive and professional team committed to improving health outcomes for Aboriginal people and the wider community.
Key Responsibilities
Provide welcoming, culturally safe, and respectful customer service, both face-to-face and via telephone
Greet patients and community members, complete check-ins, and notify clinicians of arrivals
Respond to phone and email enquiries in a timely and professional manner
Maintain accurate patient records using electronic medical record systems
Complete billing, data entry, and general administrative tasks with a high level of accuracy
Support daily operations, including ordering, invoicing, and coordination tasks
Maintain organised and confidential filing systems in line with privacy requirements
About You
You are a reliable and organised administration professional who is passionate about supporting your community and contributing to culturally safe healthcare services. You enjoy working with people and can manage a busy environment while maintaining attention to detail.
You will demonstrate:
A commitment to providing culturally safe and person-centred customer service
Strong communication, listening, and interpersonal skills
Ability to prioritise tasks and manage time effectively
High level of accuracy and attention to detail
Confidence using computer systems, with the ability to learn new platforms
Ability to work both independently and as part of a team
Flexibility and adaptability in a dynamic work environment
Essential Requirements
This is an identified position for Aboriginal and/or Torres Strait Islander applicants
Eligibility to drive in NSW
Eligibility to work in Australia (Australian Citizen, Permanent Resident, or New Zealand Citizen with a valid passport)
Our Values
All staff are expected to:
Deliver care aligned with the NSW Health Excellence Framework – Every Patient, Every Time
Demonstrate cultural respect in line with Closing the Gap initiatives
Adhere to the NSW Health Code of Conduct and workplace health and safety policies
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Luisa Fazio on luisa.fazio@health.nsw.gov.au
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
We recognise and respect the continuing connection to land, water and culture of Aboriginal and Torres Strait Islander people and its interconnectedness to health and wellbeing. We pay our respects to the Elders who hold and share the cultural knowledge, heritage, beliefs, and the relationship with the land. We acknowledge the many Aboriginal and Torres Strait Islander communities within our District, the staff who work with us and the Aboriginal services and organisations who partner with us to improve health outcomes for Aboriginal and Torres Strait Islander people across our footprint. We celebrate the strength, diversity, resilience, and cultural beliefs of Aboriginal and Torres Strait Islander people.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au
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