Administration Officer, Booking & Admissions
Be the vital link between patients and healthcare services
Join a supportive team in one of NSW's largest health facilities
Develop your healthcare administration career in a fast-paced environment
Manage elective admissions, coordinate patient bookings and create positive healthcare experiences while supporting patient care at Westmead Hospital.
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $37.27 - $38.44 per hour
Hours Per Week: 32
Location: Westmead Hospital
Where you'll be working
Westmead Hospital is one of Australia's leading tertiary and teaching hospitals, delivering world-class healthcare to one of the most diverse and rapidly growing communities in NSW. As part of the Bookings & Admissions team, you will play a critical role in ensuring patients receive timely access to care through effective waiting list management and admission coordination.
Working in a collaborative and customer-focused environment, you'll be supported by experienced healthcare professionals who are committed to excellence, innovation and patient-centred care.
Join a high-performing administrative team that supports key hospital services
Work within a diverse and inclusive workplace that values respect and collaboration
Contribute to improving patient access to healthcare services
Gain exposure to a broad range of clinical and administrative stakeholders
Be part of an organisation committed to professional growth and continuous improvement
What you'll be doing
As an Administration Officer, Bookings & Admissions, you will be responsible for the efficient management of elective admissions and waiting lists while providing exceptional customer service to patients, families and healthcare professionals. Your ability to prioritise competing tasks, maintain accuracy and build strong working relationships will be key to your success in this role.
Process Recommendation for Admission Forms (RFAs), maintain electronic waiting lists and coordinate clinic, theatre and admission bookings
Liaise with medical, nursing and administrative staff, as well as external healthcare providers and community services
Deliver high-quality customer service through professional, empathetic and culturally sensitive communication
Monitor, audit and maintain waiting list records in accordance with relevant policies, procedures and performance requirements
Contribute to continuous improvement initiatives while maintaining the highest standards of patient privacy, confidentiality and data accuracy
Join Us and Help Shape Healthier Communities
At NSW Health, every role makes a difference. Bring your administration expertise, customer service excellence and commitment to patient-centred care to a team that supports better health outcomes for our community.
Apply today and become part of a team where your work matters, your contribution is valued and together we can deliver outstanding healthcare to the people of NSW.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Relevant experience in admissions and bookings processes
Experience with computerised patient administration systems
Sound knowledge of NSW Health Planned Surgery Access Policy
Experience in a customer service role demonstrating effective interpersonal skills
Demonstrated ability to work productively within a team, and to work autonomously when required
Demonstrated time management and organisational skills to manage competing priorities
Demonstrated understanding of Medical Terminology
Requisition ID: REQ679646
Applications Close: 25th August 2026
Need more information ?
Find out more about applying for this position.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
For inquiries about the role, contact Lidiya Malinov on Lidiya.Malinov@health.nsw.gov.au
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
