Administration Officer - Aboriginal Mental Health Service - Identified

Employment Type: Temporary Full Time
Hours Per Week: 38
Classification: Administration Officer Level 3
Remuneration: $71,072.43 – $73,287.41 per annum + super
Requisition ID: REQ659516
Application close date: 10^th May 2026 
Location: Mater Mental Health Centre Waratah (Awabakal and Worimi Country)

This is a position identified for Aboriginal or Torres Strait Islander people on the basis of a genuine occupational qualification under section 14(d) of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criteria. 

Make a Difference Where It Matters Most

An exciting opportunity exists to join Yimamulinbinkaan Aboriginal Mental Health & Social Emotional Wellbeing Service (YAMHS), an Aboriginal-led specialist service within Hunter New England Mental Health.
As an Administration Officer, you will play a vital role in supporting the day-to-day operations of a dynamic, culturally grounded mental health service. Working across emergency departments, inpatient units and community settings, you will provide high-quality administrative support to clinicians and Social and Emotional Wellbeing (SEWB) staff, ensuring efficient, coordinated and culturally safe service delivery for Aboriginal and/or Torres Strait Islander people across the lifespan. This is a fast-paced, highly relational role where no two days are the same. Your work will directly contribute to improving access, strengthening engagement and supporting better outcomes for Aboriginal communities navigating the mental health system.

About the Role and YAMHS
In this role, you will be essential to the smooth day-to-day operation of Yimamulinbinkaan Aboriginal Mental Health & Social Emotional Wellbeing Service (YAMHS). You will provide high-quality administrative support across a range of programs, working with adult, child and adolescent services as well as cultural healing teams. The role spans emergency departments, inpatient units and community settings, supporting coordinated and culturally safe care delivery.
YAMHS is an Aboriginal-led specialist service delivering holistic, wrap-around care for Aboriginal and/or Torres Strait Islander people experiencing acute mental health needs. The service operates across three key streams: Adult Mental Health In-Reach, the Cultural Healing Assessment Response Team (HART), and Child & Adolescent Mental Health Care Coordination (Wiyillin Ta).
As a stand-alone acute service, YAMHS integrates clinical care with social and emotional wellbeing support. Our approach is grounded in culture, connection and strong partnerships with consumers, families, community and multidisciplinary teams, ensuring care is respectful, responsive and culturally safe.

As part of this role, you will:

• Provide high-quality customer service as a first point of contact via phone, email and face-to-face interactions
• Coordinate correspondence, appointments, diaries and communications, ensuring timely and accurate follow-up
• Support data entry, reporting, recruitment processes, payroll and roster administration
• Maintain accurate electronic and general records in line with legislative and organisational requirements
• Assist with coordination and logistics across inpatient, community and outreach settings
• Support clinicians and Social and Emotional Wellbeing (SEWB) staff to focus on clinical and community care
• Build and maintain strong working relationships with staff, clients and stakeholders

You will also contribute to a service that actively engages with community through outreach and events, helping to foster a workplace that is culturally safe, connected and responsive.
YAMHS is a culturally strong, supportive and collaborative team that values cultural knowledge and lived experience, connection to community and kinship, teamwork and shared decision-making, and a commitment to improving outcomes for Aboriginal and/or Torres Strait Islander people.

What You’ll Bring to the Role
You are organised, reliable and people-focused, with the ability to provide high-quality administrative and customer service support as a first point of contact. You communicate clearly and respectfully, building strong relationships with staff, clients and community.
You bring experience across a range of administrative functions, including coordination of appointments and correspondence, data entry, reporting, recruitment support and roster or payroll processes. You are confident using multiple systems and maintain accurate records in line with organisational and legislative requirements.
You thrive in a busy environment, managing competing priorities with strong time management, attention to detail and initiative. You approach your work with professionalism, sound judgement and a solutions-focused mindset.
Most importantly, you demonstrate a genuine commitment to culturally safe practice, with the ability to respond to the needs of Aboriginal and/or Torres Strait Islander people, families and communities with respect, empathy and understanding.

What We’re Looking For

• Relevant administrative qualifications and/or equivalent experience
• Strong organisational skills with the ability to prioritise and meet deadlines
• Proven ability to work collaboratively while maintaining confidentiality
• Experience using a range of computer systems and software
• Well-developed communication and interpersonal skills
• Knowledge of medical terminology and typing (desirable)
• Demonstrated cultural awareness and respect for Aboriginal and/or Torres Strait Islander communities

Essential Requirements

• Strong cultural awareness and respect for Aboriginal and/or Torres Strait Islander people, culture, kinship and community
• Compassion, empathy and emotional intelligence when working with people in distress
• Reliability, professionalism and accountability in an acute care environment
• Ability to manage competing priorities and deliver high-quality work within timeframes
• Commitment to confidentiality, professional boundaries and teamwork

What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• Supportive and collaborative team environment
• Ongoing professional development opportunities across the administrative network
• Career progression opportunities within NSW Health
• Ongoing support from an Administration Manager and experienced colleagues
• Employee Assistance Program (EAP) to support wellbeing

Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Bron Rose on Bron.Rose@health.nsw.gov.au

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. 
• This position is full time; however, part time/job share arrangements may also be considered.

• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.