Administration Officer
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Location: Hawkesbury District Hospital
Remuneration: $71,072.43 - $73,287.41 per annum
Hours Per Week: 38
Requisition ID: REQ674063
Applications Close: 08/07/2026
With CORE Values of Collaboration, Openness, Respect and Empowerment,
working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.
About Us
Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.
Hawkesbury District Health Service is a teaching hospital in Windsor NSW, providing acute, community and allied health services for the local community and surrounding districts. The service provides 24-hour emergency, medical, surgical, diagnostic, maternity, neonatal, paediatric, palliative, intensive and coronary care services.
An exciting opportunity exists for a highly organised and customer-focused Administration Officer to join our team in a vital frontline role supporting Theatre Admissions, patient enquiries, and switchboard operations. In this position, you will be the first point of contact for many patients, staff and external stakeholders, providing a high standard of customer service. You will be responsible for ensuring all incoming telephone calls are answered promptly and handled in a professional, courteous and friendly manner, in accordance with established phone etiquette guidelines, while accurately relaying messages to the appropriate personnel in a timely manner.
The role also involves the management of patient data within the hospital’s Patient Administration Systems (PAS), including processing admissions, coordinating bed transfers and completing separation (discharge) activities, in line with NSW Health and NBMLHD policies and documentation requirements. Your attention to detail and commitment to accuracy will be essential in maintaining the integrity of patient information and supporting efficient patient flow within the hospital.
In addition, you will provide administrative and customer service support across a range of departments. This diverse and fast-paced role requires strong communication skills, the ability to multitask effectively whilst working with multidisciplinary teams to ensure seamless service delivery across the organisation.
We invite you to take this next step in your career with us. Apply Today!
Benefits available to eligible NBMLHD employees
Accrued Day Off (ADO) for full-time staff
Opportunity for extra tax savings through Salary Packaging
Novated Leasing
Great education opportunities through Education Training Service which offers over 110 courses each year
Access to our Employee Assistance Program (EAP) for staff and family members
Fitness Passport
NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards
For assistance with applying through the NSW Health Career Portal please click here.
What you will bring to the role
- The ability to work constructively, cooperatively and efficiently with both internal and external client
- A high level of keyboard, PC, Database and general clerical skills, attention to detail
- Demonstrated high level of organisational skills, with ability to meet tight timeframes and prioritise workload
- Ability to work varied shifts, including evenings, nights, public holidays and weekends
- Well developed written and verbal communication skills with experience working in a networked PC environment
- Previous experience in similar Hospital or Health facility-based position
- Switchboard and reception experience for a large organisation
- Demonstrated ability in the use of tact, diplomacy, confidentiality and discretion
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Leanne Waters on Leanne.Waters@health.nsw.gov.au
