Administration Officer

Employment Type: Casual
Position Classification: Administrative Officer Level 2
Remuneration: $33.59 - $34.71 Hour + 12% Super + Salary Packaging
Location: John Hunter Hospital & James Fletcher Campus
Hours: Casual shifts, Monday to Friday between 6:00am – 6:00pm
Requisition ID: REQ656202
Closing date: Wednesday 20th of May

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Join the front line of patient experience in a leading health service

About the Role
As an Administrative Officer within the John Hunter Outpatients Clinics and Contact Centre, you will be the first point of contact for patients, carers, and healthcare professionals. You will deliver professional, efficient, and compassionate administrative support across a large and diverse outpatient service.
This role is essential in ensuring seamless day-to-day operations while contributing to positive patient experiences and outcomes.

Key Responsibilities

• Provide high-quality customer service both face-to-face and via telephone/email
• Manage patient enquiries, registrations, and appointment coordination
• Accurately maintain electronic medical records and documentation systems
• Perform billing, invoicing, and ordering tasks
• Support clinical and non-clinical staff with administrative duties
• Maintain organised and confidential filing systems in line with privacy standards
• Prioritise competing tasks while ensuring accuracy and efficiency

About You
You are a motivated and adaptable individual with a strong commitment to excellence in customer service and administration. You thrive in a fast-paced environment and can balance competing priorities with professionalism.
Essential Skills & Attributes:

• Proven ability to plan, prioritise, and organise workloads effectively
• Strong communication, listening, and questioning skills
• Demonstrated ability to work both independently and collaboratively
• Excellent time management and attention to detail
• Proficient in computer systems and administrative processes
• Flexible and adaptable to changing service needs
• Availability to work across Monday–Friday shifts

What We Offer

• Supportive and inclusive team environment
• Comprehensive orientation, education, and ongoing training
• Access to the Employee Assistance Program (EAP)
• Opportunity to contribute to a large, respected health service

Our Values
At NSW Health, we are committed to delivering “Every Patient, Every Time” through our Excellence Framework. All staff are expected to:

• Uphold the NSW Health Code of Conduct
• Demonstrate respect, integrity, and cultural awareness
• Support safe work practices and contribute to a positive workplace culture

 Why Join Us?
This is a fantastic opportunity to join a large and evolving outpatient service where your contribution directly impacts patient care. If you are passionate about delivering exceptional service and want to grow your administrative career within NSW Health, we encourage you to apply.

Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Bonnie Bridge on Bonnie.Bridge@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

 We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

 At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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