Administration Officer

Remuneration: $75 176.8 - $76 897.65 Per annum + 12% Super + Salary Packaging
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 4
Hours Per Week: 38
Location: Newcastle Community Health Service 
Requisition ID: REQ653039
Applications Close: Sunday 12th April 2026


 

About the role: Administration Officer 

This is a dynamic and multifaceted role where you will serve as a central point of coordination and communication for the Aged Care Services portfolio, ensuring the smooth flow of information and support across the service.

On a typical day, you will manage incoming communications including phone calls, emails, and correspondence, ensuring matters are appropriately triaged, prioritised, and actioned. You will liaise with a broad range of stakeholders - patients, families, clinicians, GPs, and external providers such as ambulance services - maintaining a high level of professionalism, discretion, and confidentiality at all times.

You will provide high-level administrative and secretarial support to the Nurse Manager and broader team, including diary and email management, coordinating meetings, preparing agendas and minutes, and monitoring actions and deadlines. In addition, you will assist with preparing reports, drafting correspondence, and ensuring all documentation is clear, accurate, and delivered in a timely manner.

A key component of the role involves data entry and management across multiple systems, including HealthRoster, CHIME, IPM, CAP, and Microsoft 365 platforms such as Teams and OneNote. You will be responsible for maintaining data integrity, generating reports, and supporting effective record management processes.

Across the week, you will balance routine administrative responsibilities with more complex coordination tasks, such as supporting service delivery, assisting with rostering, invoicing, and procurement activities, and responding to changing priorities in a fast-paced environment. The role requires strong organisational skills, initiative, flexibility, and a high level of attention to detail.

What sets this role apart is the opportunity to work across a broad aged care portfolio, build strong professional relationships, and play an integral role in supporting the delivery of essential community health services.
 

Where you’ll be working: 

Based at the Newcastle Community Health Centre, this position sits within a diverse and highly specialised Aged Care Services portfolio committed to enhancing outcomes for older people across the community. Working closely with and under the guidance of the Nurse Manager, you will deliver high-level administrative support across a broad range of respected programs, including the Transitional Aged Care Program, Dementia Advisory Service, Community Dementia Nurses, Greater Newcastle Dementia Neuropsychology Service, Nurse Practitioner in Aged Care, and the Residential Aged Care In-Reach Service.

This breadth of services offers a unique and rewarding opportunity to contribute to multiple facets of aged care, supporting patients, families, and carers at various stages of their journey, while gaining exposure to a wide scope of clinical and community-based programs.

Our team is defined by a collaborative, inclusive, and highly supportive culture. We value professionalism, mutual respect, and clear communication, and are committed to fostering an environment where staff feel genuinely valued and empowered. While the setting is dynamic and fast-paced, it is underpinned by strong teamwork and a shared dedication to delivering high-quality, person-centred care.

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer: 

• Supportive and collaborative team environment
• Ongoing professional development opportunities across the administrative network
• Career progression opportunities within NSW Health
• Ongoing support from an Administration Manager and experienced colleagues
• Annual leave and paid parental leave for eligible employees
• Salary packaging options to increase take-home pay
• Fitness Passport and Employee Assistance Program (EAP) to support wellbeing

Requirements:
Our successful candidate will possess the following:

• Current NSW Drivers Licence and ability to travel for work purposes.

If this sounds like you, we would love you to apply:

• A highly organised and proactive professional, capable of confidently managing a diverse and evolving workload within a fast-paced, dynamic environment.

• Demonstrated excellence in administrative and organisational skills, with the ability to effectively support a multidisciplinary team.

• Strong, polished communication skills, enabling you to engage professionally with a broad range of stakeholders.

• Proven ability to manage confidential and sensitive information with the utmost discretion and integrity.

• Highly developed time management skills, with a track record of prioritising competing demands and consistently meeting deadlines.

• Exceptional attention to detail, ensuring accuracy across data entry, documentation, and reporting tasks.

• A flexible and adaptable approach, with the ability to work both autonomously and collaboratively as part of a team.

• Experience within a healthcare or aged care setting (highly regarded but not essential).

• Familiarity with NSW Health systems such as HealthRoster, CHIME, IPM, and CAP, along with experience in data management, reporting, and quality processes (desirable).

• An understanding of aged care and/or dementia services, with a genuine commitment to supporting patient-centred care (desirable).

Bring your dedication, professionalism, and heart for healthcare to our team - we can’t wait to hear from you!

Additional information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.  

• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

•  We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

• Click here for the Position Description 

• Find out more about applying for this position

For role related queries or questions contact Gillian Probert on Gillian.Probert@health.nsw.gov.au

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health.  For more information, please visit:  http://bit.ly/HNEHealthSteppingUp.

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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