Admin Officer Level 2 - K5 Day Surgery and Surgical Short stay

• Join a fast-paced surgical service supporting exceptional patient care

• Build your healthcare administration career in a leading tertiary hospital

• Full-time role with variety, teamwork and meaningful patient interaction

Manage patient journeys, coordinate clinic administration and create positive experiences for patients, carers and clinicians in a busy surgical outpatient environment.

Employment Type: Permanent Part Time   
Position Classification: Administration Officer Level 2   
Remuneration: $34.93 - $36.09 per hour 
Hours Per Week: 33.5 
Location: Westmead Hospital  

Where you'll be working
At Westmead Hospital, one of Australia's largest and most respected healthcare facilities, you'll join a dedicated team committed to delivering outstanding patient-centred care. Working within Day Surgery and Surgical Short Stay services, you'll play a vital role in supporting patients, clinicians and visitors while contributing to the smooth operation of a high-volume surgical environment.

What makes this team great:

• Be part of a collaborative and supportive multidisciplinary team

• Work in a dynamic clinical setting where no two days are the same

• Contribute to delivering high-quality care and service excellence

• Engage with a culturally diverse community and patient population

• Join an organisation committed to continuous improvement, safety and innovation

What you'll be doing 
As an Administration Officer, you will provide high-quality reception, secretarial and administrative support to ensure the efficient operation of Day Surgery and Surgical Short Stay services. You'll be a key point of contact for patients, carers and clinicians, helping to coordinate appointments, manage enquiries and support patient flow.

Key responsibilities include:

• Deliver professional reception and customer service, including patient arrivals, departures and appointment management

• Manage administrative processes including data entry, document preparation, scanning, filing, Medicare-related documentation and correspondence

• Respond to telephone enquiries and liaise effectively with patients, carers, clinicians and other departments

• Coordinate clinic bookings, interpreter services and patient information using hospital systems including iPM

• Support quality improvement, patient-centred care initiatives and safe workplace practices while contributing to a positive team culture

Join us and make a difference

Bring your exceptional customer service, administration expertise and commitment to patient-centred care to a role where your contribution truly matters. Join Western Sydney Local Health District and help shape healthier futures for our community while building a rewarding career in healthcare.

Apply today and discover the difference you can make at Western Sydney Local Health District.

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.   

• Demonstrated sound knowledge and competent use of IT applications including but not limited to iPM (Hospital Patient Management System) and Microsoft Office Programs (Outlook, Word, Excel)

• Excellent reception skills & customer service including appropriate telephone manner and a patient-centric approach to service provision

• Demonstrated high level of written, verbal and electronic communication skills to work well with a broad scope of patients, staff and affiliated organisations.

• Demonstrated ability to work as part of a team to achieve quality patient/service outcomes

• Proven ability to maintain professionalism when dealing with both clients and staff during stressful situations.

• Demonstrated ability to develop and manage systems and processes to support efficient and effective service delivery.

• Demonstrated ability to use initiative and to prioritise multiple tasks with competing timeframes with exceptional organisational and communication skills.

• Commitment to own professional development and willingness to undertake further organisational based training when required.

• Prior Admin officer experience in Health preferred

Requisition ID: REQ663777
Applications Close: 9th August 2026 

 
Need more information ?

• Find out more about applying for this position.

• Review the detailed Position Description  for insights into role requirements and criteria.

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Nimesh Patel on 0447 835 612