Telephonist Level 3

Work within a multidisciplinary environment to support patient admission and communication pathways throughout the hospital.

$35.09 - $35.80per hour + 11.5% super & salary packaging | Part Time Temporary – Job Share to be Considered | Shoalhaven District Memorial Hospital (SDMH) | REQ552642 | Applications close: 28 March 2025

This is a temporary leave relief position until 27 February 2026 with the possibility of extension.

Join us in shaping healthier futures. Together we can do more.

As an Emergency Department Telephonist, you will play a key role in supporting the medical and nursing teams within a fast-paced 24-hour environment. Working on a rotating shift roster, your main responsibilities will include managing clerical tasks, coordinating communication, and ensuring smooth operation of the department. After training, you will have extensive knowledge in hospital policies and procedures related to patient classifications and admission types. Your role will also involve interviewing and recording patient attendance using hospital systems (IPM and Electronic Medical Records). In addition, as the after-hours ED clerk, you will support the entire hospital by admitting patients to wards and operating the switchboard and paging system after hours.

For more information and to view the position classification, see the Position Description here.

A little about us.

Shoalhaven Hospital, located on Yuin Country, is the main acute care hospital for the Shoalhaven region, providing emergency care, medical, surgical and orthopaedic services. The hospital has an Intensive Care Unit focusing on high dependency and coronary patients, Children’s Ward and Maternity Unit, as well as a purpose-built regional Cancer Care Centre and sub-acute Mental Health Unit.

With a significant redevelopment of the hospital currently underway and a strong focus on career development, there has never been a better time to join our progressive and growing team in the Shoalhaven.

Benefits of working with ISLHD.

We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:

·         Salary packaging – less tax and more take-home pay

·         Novated leasing – lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)

·         Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)

·         Employee Assistance Program (EAP) – free confidential and professional assistance for staff and their families

·         Discounted health insurance is available through a number of different private health insurance providers. Talk to your provider today for more information

·         Career progression, professional development and secondment opportunities

Apply now by reading the Position Description, then, using our online portal, submit a resume and answer the selection criteria within the application. In addition, please note you must have the following essential requirements:

·         Applicable vaccination requirements for a Category A role.

·         Reception/ Administrative experience in a busy environment

·         High level communication skills

ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.

Need more information or help applying?

·         Visit the ISLHD website for application tips, to learn more about ISLHD and other important application information.

·         Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.

·         Visit The Welcome Experience website here. The Welcome Experience is a free service supporting essential workers (and their families) who are considering applying for or have accepted a job in regional NSW.

·         Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.

·         For role-related queries or help applying, contact Nikolett Nemeth at ​Nikolett.Nemeth@Health.NSW.GOV.AU