Workspace Support Senior Technical Specialist

Employment Type: Temporary Full Time until September 2027
Position Classification: Computer Manager Grade 1
Remuneration: $113,645 - $131,806 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ597402
Location: Negotiable
Applications Close: Sunday, 7 September 2025
 
Where you'll be working
SESLHD is one of the largest local health districts in Sydney, covering a geographical area of 468 square kilometres from Sydney’s central business district, the beaches from Bondi to Cronulla and down to the Royal National Park. We deliver health care to around 930,000 residents across the local government areas of Woollahra, Waverley, Randwick, Bayside, Georges River and the Sutherland Shire. We also provide a key role in helping residents of Lord Howe Island. Our staff also deliver high quality health care across a variety of community-based services ranging from pre-birth to palliative care.
 
What you'll be doing
The Workspace Support Senior Technical Specialist is responsible for the provision of a range of customer services to support the efficient and effective operation of the desktop environment, core and relevant office business applications and related ICT infrastructure. The position may involve technically managing the desktop environment of a major site. 
 
This position is a senior technical position within Workspace Support Services and as such, provides technical support and high level advice to sector staff. The position includes support for installation, configuration and provide troubleshooting guidelines for team members. The incumbent will also manage escalated incidents and resolve tickets logged via Service Desk for the Local Health Network Desktop Environment. This may also include the management of services provided by external organisations either on premise, in the cloud or other locations. The Senior Technical Specialist will contribute to governance and decision making of Workspace Support Services. 

Benefits:

• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.

•  Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.

• Discounted gym memberships with a Fitness Passport 

• Employee Assistance Program (EAP) for employees and family members.

• Discounted Private Health Insurance.
   

Are you ready to join us?
 
We are excited to learn more about you and your experience. As part of the application process, we invite you to respond to the following targeted questions:

1. Describe a time when you diagnosed and resolved a complex technical issue in a large or high-pressure environment. How did you approach troubleshooting, what tools or methods did you use, and what was the outcome? If applicable, include any experience you have upgrading operating systems (e.g., Windows 11) or managing devices at scale.

2. Tell us about a situation where you worked with a client who had limited technical knowledge. How did you adjust your communication style, guide them through the process, and ensure their issue was resolved to their satisfaction? What feedback or results did you receive?
 
Need more information? 
  1) Click here for the Position Description and SESLHD Expected Standards
  2) Find out more about applying
 
For role related queries or questions contact Matthew Flood on matthew.flood@health.nsw.gov.au
 
Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.
 
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.
 
Reasonable Adjustments
 
NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment-District@health.nsw.gov.au and let us know.
 
Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required

Information for applicants:

• If you have relevant qualifications or experience, please include any supporting documents with your application.

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer
• SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural background, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Employment Consultant that can also provide support (SESLHD-AboriginalWorkforce@health.nsw.gov.au) and for additional information please visit our Stepping Up Website