Ward Clerk - Casual

Employment Type: Casual
Position Classification: Administration Officer Level 2
Remuneration:  $33.59 - $34.70 per hour + super + salary packaging
Hours Per Week: Hours of work are generally Monday to Friday between 7:00am and 3:30pm.
Requisition ID: REQ659574
Application close date: Sunday June 7^th 2026 

Supporting healthcare behind the scenes — making a difference at every interaction.

Join the administration team at Hunter New England Local Health District and become part of a supportive, fast-paced healthcare environment at Tamworth Rural Referral Hospital.
Our administration teams play a vital role in supporting safe, efficient and patient-focused care across a large regional referral hospital servicing the New England Northwest community. This is an exciting opportunity for an organised and customer-focused professional who thrives in a dynamic team environment and is passionate about delivering high-quality administrative support within healthcare.

About the Role
The Administration Officer Level 2 provides efficient and effective administrative support within a busy healthcare setting. Often the first point of contact for patients, families, clinicians and visitors, this role is essential in ensuring smooth day-to-day operations across the facility.
Working closely with multidisciplinary teams, the role reports directly to the relevant Manager, NUM or Department Supervisor and contributes to the delivery of professional and patient-centred healthcare services.

Daily responsibilities may include:

• Reception and frontline customer service
• Managing phone and email enquiries
• Patient administration and electronic record management
• Data entry and maintaining accurate documentation
• Scheduling, filing and general clerical support
• Supporting clinicians and managers with administrative tasks
• Working across multiple computer systems and adapting to changing priorities

About You
We are seeking a motivated and professional individual who is organised, adaptable and committed to delivering high-quality customer service within a busy healthcare environment. The successful candidate will demonstrate a collaborative approach, strong communication skills and a genuine commitment to supporting patients, staff and visitors through efficient and compassionate service delivery.

You will demonstrate:

• Strong attention to detail and accuracy
• Excellent interpersonal and communication skills
• Ability to remain calm and professional in a busy environment
• Reliability, accountability and initiative
• Strong time management and organisational skills
• Flexibility and willingness to learn new systems and processes
• Ability to work both independently and collaboratively within a healthcare team

While technical systems and workflows can be taught, the most important attributes are professionalism, customer service, adaptability and a positive attitude.

Essential Criteria

• Demonstrated ability to plan, prioritise and organise work activities to achieve outcomes
• Strong computer and administration skills
• Demonstrated attention to detail with a high level of accuracy across multiple systems and processes
• Excellent communication, listening and customer service skills
• Ability to maintain confidentiality and professionalism
• Ability to prioritise workload in a busy and changing environment
• Demonstrated ability to work independently and within a team environment
• Ability to apply knowledge of electronic systems and computer software to achieve job outcomes
• Flexibility and adaptability to changing priorities

Desirable Criteria

The following skills and experience are desirable and can also be developed on the job:

• Previous healthcare or hospital administration experience
• Knowledge of NSW Health systems and processes
• Experience using electronic medical record systems including SDPR/DMR
• Further education or professional development in administration or health services

Training and Support
Successful candidates will receive structured orientation and ongoing support from experienced administration officers and team members.
Education and training will be provided to support development in local systems, processes and workflows, including SDPR and other NSW Health platforms.

Opportunities include:

• On-the-job training
• Mentoring and team support
• Education sessions and mandatory training
• Professional development opportunities
• Exposure to a broad range of healthcare administration functions

Live and Work in Tamworth
Experience the best of regional living while building a rewarding career in healthcare. Tamworth offers a welcoming community, affordable lifestyle and the opportunity to enjoy a genuine work-life balance without compromising on career development.
Known for its vibrant events, family-friendly atmosphere and strong community spirit, Tamworth combines modern amenities with easy access to national parks, outdoor recreation, cafes, sporting facilities and cultural attractions. Whether you’re looking to grow your career, raise a family or enjoy a more relaxed pace of life, Tamworth provides the perfect place to live, work and thrive

What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
• Sustainable Healthcare: Together towards zero
• Proximity to shopping and other services
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance  
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members 

Need more information? 
Click here for the Position Description 
Find out more about applying for this position
For role related queries or questions contact Rebecca Mitchell on Rebecca.Mitchell4@health.nsw.gov.au

• An eligibility list will be created for future temporary full or part time vacancies.  
• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position