Travel and Support Officer

Travel and Business Support Officer

Employment Type: Full Time Permanent Employment
Position Classification: Administrative Officer Level 6
Remuneration: $77623.74 - $79458.86 p.a. plus Superannuation
Location: 1 Reserve Road, St Leonards NSW
Hours Per Week: 38
Requisition ID: REQ610012
Closing Date: Sunday 19 OCT 2025 (11:59PM)

Join our Corporate Services and Business Improvement Branch at the Ministry of Health for an exciting ongoing opportunity and be part of the team enriching health in millions of ways every day.  

About us

• We are committed to your growth and development, providing the resources and opportunities you need to excel in your career.
• Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
• While regular office presence is essential, we offer flexible work arrangements to support your needs.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.

About the role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

At the Ministry of Health we strive for a positive and constructive workplace culture to help our people work at their best and deliver improved outcomes for our customers. The Travel and Business Support Officer is responsible for providing timely and accurate travel and business support services to customers and contribute to the efficient and effective functioning of the Corporate Services and Business Improvement Branch at the Ministry of Health.

Administrative Officer Level 6 - starting salary from $77623.74 - $79458.86 p.a. plus Super, with a 38-hour work week.

What you’ll be doing

• Provide high quality purchasing and business support functions to the Ministry of Health, and to other stakeholders as directed, by coordinating travel requests, preparing and organising travel arrangements, creating travel itineraries, and reviewing staff travel expense claims, whilst ensuring compliance with organisational policies and procedures.
• Check and validate transactions and undertake monthly reconciliations and preparation of journals for monthly travel accounts. This includes checking that all information on invoices, payments, credits, cancellations or alterations have been posted to the correct cost centre in accordance with policy and procedures and identifying, investigating and resolving any discrepancies
• Advise clients and customers on cost effective travel options through interpreting policy and supplier terms and conditions to calculate travel costs and negotiate outcomes that meet both the traveller’s needs while achieving value for money and policy compliance
• Provide a high standard of customer service to internal and external customers and stakeholders with travel related queries and negotiate resolution of issues in a timely manner, within policies and procedures and escalate where necessary
• Positive contribution to continuous improvement of travel policies and processes.

About you
We are seeking motivated and committed individuals who can support the work of NSW Health with: 

• Demonstrated experience in providing high quality transactional services in a high paced environment including administering end to end travel services, and/or support functions, with sound knowledge in reviewing transactions, undertaking reconciliations and preparing journals.
• Sound oral and written communication, interpersonal, negotiation and customer service skills and the ability to liaise effectively with customers and stakeholder to provide information, advice and recommendations.
• Maintain a professional, performance driven, innovative, responsive, and supportive approach that fosters a positive team environment.
• Successfully manage relationships within the Ministry of Health and its customers by exercising sound judgement and discretion.
• Keeping abreast of and maintaining knowledge of current Travel policies, processes and requirements.

How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) explaining your interest and motivation in applying for this role and highlighting your relevant skills and demonstrate your ability by attaching a response to the two target questions below.

Target Questions (1-2 pages)

1. Do you have experience in handling large scale of transaction workloads?
2. Do you have experience in Travel Administration and technology?

For role related queries or questions contact Kavi Gunaranta on kavindi.dalkandurearachchige@health.nsw.gov.au and quote REQ610012.

If you do require any adjustments to the recruitment process during the recruitment process, please contact Khloe Yang on shuo.yang@health.nsw.gov.au

Closing Date: Sunday 19 OCT 2025 (11:59PM)