Switch Receptionist

 

This is more than an administrative role - it’s a chance to play a meaningful part in patient care and be part of a collaborative, compassionate hospital community.

Remuneration: $37.96 - $38.72 Per hour + 12% Super + Salary Packaging
Employment Type: Permanent Part Time
Position Classification: Telephonist Level 3
Hours Per Week: 36
Location: The Maitland Hospital
Requisition ID: REQ678414
Applications Close: Tuesday 4th August 2026



 
Join Our Switchboard and Reception Team at Maitland Hospital

We're looking for a dedicated Administration Officer to join our Switchboard and Reception team at Maitland Hospital. In this vital front-line role, you'll help keep the hospital connected by providing exceptional customer service, supporting communication across the facility, and ensuring patients, visitors, and staff receive the assistance they need.

Your Day-to-Day Impact

As one of the first people our community interacts with, you'll play an important role in creating a welcoming and supportive experience. In this fast-paced and varied position, you will:

• Deliver professional and efficient switchboard and reception services.
• Provide friendly, responsive customer service to patients, visitors, and staff.
• Maintain and update live patient information after hours to support accurate patient location and communication.
• Provide administrative support to the Emergency Department and other clinical areas as required.
• Contribute to the smooth day-to-day operation of hospital communication and front-of-house services.

Where you’ll be working:

Maitland Hospital represents one of New South Wales’ most modern and forward-thinking healthcare facilities, purpose-built to deliver contemporary, patient-centred care in a rapidly growing regional community. Set in the heart of the Lower Hunter, the hospital combines cutting-edge clinical design with advanced medical technology, spacious light-filled environments, and streamlined service delivery models that support both exceptional patient outcomes and an enhanced workplace experience for staff.

What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

Supportive and collaborative team environment

Ongoing professional development opportunities across the administrative network

Career progression opportunities within NSW Health

Annual leave and paid parental leave for eligible employees

Salary packaging options to increase take-home pay

Fitness Passport and Employee Assistance Program (EAP) to support wellbeing
 

Essential Requirements 

• Flexibility to work on a 24/7 rotating roster including nights and weekends.
   

Your Skills and Qualities
You thrive in a busy, customer-focused environment and can remain calm under pressure. You work well in a team but are confident taking initiative when needed.
Key qualities include:

• Passion for customer service and patient care
• Ability to stay composed and make sound decisions under pressure
• Strong teamwork skills, paired with autonomy and confidence
• Experience using a switch system is highly valued
   

Additional information:

• An eligibility list will be created for future permanent part time and temporary part time vacancies.

• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.  

• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.  

Need more information? 

• Click here for the Position Description 
• Find out more about applying for this position

For role related queries or questions contact Ian Bisby on Ian.Bisby@health.nsw.gov.au