Specialised Intellectual Disability Health Team Admin Officer

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $71,072.43 - $73,287.41
Hours Per Week: 24
Requisition ID: REQ656591
Location: Wallsend 
Applications Close : Thursday the 7th of May
Interviews: To be held the week of the 18th

Make a meaningful impact where it matters most

Join a passionate and close-knit team delivering person-centred healthcare to individuals with intellectual disabilities. Based in Wallsend, this unique service offers a dynamic and flexible environment where no two days are the same.

You’ll play a pivotal role as the sole Administrative Officer, supporting a multidisciplinary team and helping ensure seamless service delivery for clients, families, and clinicians.
 

About the role

Reporting to the CNC/Team Leader, you will be responsible for delivering high-quality administrative and customer service support across the team.

Key responsibilities include:

• Acting as the first point of contact for clients, carers, and stakeholders via phone, email, and in person

• Managing enquiries with sensitivity, including making reasonable adjustments for people with intellectual disabilities

• Coordinating correspondence, appointments, and records with a high level of accuracy

• Supporting financial administration, data entry, payroll processes, and reporting

• Preparing medical reports and maintaining documentation in line with KPIs

• Providing secretariat support for meetings, including agendas and minutes

• Maintaining effective relationships with internal and external stakeholders

This role requires a high level of autonomy, initiative, and adaptability in a flexible, person-centred environment.

About you

You’re an organised and proactive administrator who thrives in a fast-paced, evolving environment. You’re confident working independently while also contributing to a collaborative team.

You will bring:

• Experience in a hospital or medical setting, with knowledge of medical terminology
• Experience working in disability services or lived experience with disability (desirable)
• Strong organisational and time management skills
• Excellent communication skills and a professional phone manner
• Ability to prioritise tasks and meet deadlines
• High attention to detail and accuracy in documentation
• Confidence using systems such as Microsoft Office and databases
• A flexible, solutions-focused mindset

What we offer

• Salary packaging options (up to $11,600 + novated leasing)

• Fitness Passport for you and your family

• Employee Assistance Program (EAP)

• Collaborative and supportive team environment

• Opportunities to work alongside both clinical and non-clinical professionals

• A rewarding role making a genuine difference in people’s lives

Need more information? 

Need more information? 
  1) Click here for the Position Description 
  2) Find out more about applying for this position
For role related queries or questions contact Anne Sweetapple on Anne.Sweetapple@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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