Senior Patient Liaison Officer
A fast paced and busy job, working to manage a great team of Patient Liaison Officers as well as senior executive staff at Royal North Shore Hospital.
Employment Type: Temporary Full Time until 30 June 2026 (with the possibility of ongoing employment)
Position Classification: Health Manager Level 1
Remuneration: $ 1,682.93 - $ 2,238.92 per week
Hours Per Week: 38
Requisition ID: REQ621333
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Royal North Shore Hospital
What you'll be doing
The Senior Patient Liaison Officer is responsible for supervising the day to day activities of the patient liaison team for Royal North Shore Hospital (RNSH), including the successful delivery of inpatient support services.
The Senior Officer works to maintain a high degree of compliance with Federal and State Government regulations, as well as applicable Ministry of Health and Northern Sydney Local Health District (NSLHD) policies and procedures.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Certificate III in Health Administration and/or extensive experience in health administration roles combined with extensive knowledge of patient financial classifications within eMR and private health insurance requirements applying to public hospital patients (including a working knowledge of PBRC).
- Experience with supervising staff to meet organisational targets and a proven ability to manage and prioritise workloads of staff to meet competing demands as well as staff rostering and leave management.
- Advanced computer and database skills, including high level proficiency with using Word, Excel and hospital billing systems, preferably PBRC.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Jackson Cassidy on Jackson.Cassidy@health.nsw.gov.au
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
The team enriching health in millions of ways every day.
Applications Close: 9 December 2025
