Senior Manager - Customer Insights and Advocacy

Employment Type: Exempt Full Time (up to January 2026)
Position Classification: Health Manager Level 5
Remuneration: $166,678.00 – $186,448.00 per annum plus 11.5% superannuation
Hours Per Week: 40
Location: 1 Reserve Road, St Leonards - with hybrid working conditions available

The Opportunity

The Senior Manager, Customer Insights and Advocacy is responsible for driving customer centricity throughout HealthShare NSW, by leading programs relating to customer experience and engagement, and working closely with LHD partners to make system-wide improvements through data driven decisions. This role manages the Customer Insights and Advocacy team, and works closely with senior leaders across the NSW Health system.

Why Work for HealthShare NSW?

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

We reward our employees with a terrific range of benefits, including:

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
• Hybrid working:enjoy a combination of working from home and the office
• Great leave conditions:enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing:you can access up to $2782 extra per year in your pay
• Wellbeing programs:access a large array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development:Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career

Please note some benefits may only apply to certain employment types.

Further information on our wide range of benefits is available here.

Eligibility Requirements

• Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• This is a NSW Health Category B position. 

How to Apply

• Click Apply Now at the top of the page
• Attach your resume and provide answers to the Targeted Questions below.
• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.

Any role related questions can be directed to the hiring manager Kym Worth at kym.worth@health.nsw.gov.au

• Any career portal support questions can be directed to our customer service team at 1300 679 367.

Targeted Questions

• What is your approach to managing relationships with senior stakeholders? Using an example, describe how you have gained buy in and support for key initiatives or programs of work.
• How do you drive high performance when leading a team? Describe your approach, providing an example of where you have done this successfully in a cross functional team.
• Describe a situation where you have played a key part in using experience or performance insights to inform the direction of a significant change or improvement initiative, in a shared services environment. How did you use data and insights to support your case? What was the outcome?

We are Diverse and Inclusive

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.

COVID-19 Vaccination Compliance

All NSW Health workers must provide evidence of a COVID-19 primary vaccination course (2 doses) which have been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the COVID-19 vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate if received in Australia, or overseas records from a legitimate source.

Talent Pool

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Applications Close: 11.59 PM, Sunday 16 March 2025