SCHN - Telecommunication Support Analyst - REQ621115
Employment Type: Permanent Full Time
Position Classification: Senior Analyst
Remuneration: 118191 - 137078 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ621115
Location: Westmead
Applications Close: Midnight on 6 December 2025
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
What you'll be doing
The role delivers Level 1 – 2 support and administration for telephony, paging, switchboard/contact ‑ centre workflows and collaboration tools; performs moves/adds/changes; and coordinates incident resolution and service requests with vendors and eHealth NSW to maintain agreed service levels. The role maintains accurate service records and asset data, contributes to resilience and modernisation initiatives, and ensures compliance with NSW Health policies and standards and supports communication systems that enable high quality, patient-centred care throughout SCHN.
As part of the Digital Health team, this role supports systems operating 24/7 and requires participation in an on-call support roster to ensure system availability. While not a frontline clinical role, the position requires out-of-hours support to maintain continuity of essential services.
About You
We’re looking for someone who:
- Tertiary qualifications in ICT, Telecommunication or a related field, and/or equivalent extensive experience, with a record of implementing and support enterprise telecommunication solutions in a large and complex services environment.
- Demonstrated experience in the operational support and administration of telephony, SMS, and paging systems, including hands-on management of enterprise-grade PABX platforms, voicemail systems, analogue and IP-based switchboards, SMS gateways, and critical paging infrastructure. Proficient in performing Moves, Adds, and Changes (MACs), configuring extensions, call flows, hunt groups, voicemail settings.
- Proven ability to proactively identify and address potential issues before they arise, including defining problems, analysing root causes, and working collaboratively to develop and implement effective solutions. Strong problem-solving and analytical skills, with the capacity to interpret complex information from multiple sources, prepare insightful reports, think creatively, and deliver practical, business-focused outcomes.
How to Apply
Click ‘Apply Online’ and submit your application including:
- A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
- Answers to the selection criteria in the Position Description
Additional Benefits (for eligible employees)
- Salary packaging for tax savings
- Meal entertainment savings
- Accrued Day Off (ADO) for Full Time employees
- Access to the Employee Assistance Program (EAP)
- Fitness Passport
- Flexible Work Practice Opportunities
Need more information?
- Click here for the Position Description.
- Find out more about applying for this position
- Learn more about The Sydney Children’s Hospitals Network
- Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Further Contacts and Support
For role related queries or questions contact Kheng Ly on Kheng.Ly@health.nsw.gov.au
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367.
Child Safe Standards
SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information
Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
For roles that require formal qualifications, please note that overseas qualifications must be assessed by the Department of Education or the relevant authority appointed by the Australian Government for skilled migration purposes.
Eligibility List
An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.
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