SCHN - Enterprise Systems Support - REQ621601
Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 3
Remuneration: 132236 – 150222 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ621601
Location: Westmead and Randwick
Application Close: Midnight on 5 December 2025
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
What you'll be doing
The Enterprise Systems Support role is responsible for ensuring the reliable operation, continuous improvement, and effective support of enterprise applications and platforms across The Sydney Children’s Hospitals Network (SCHN). This includes applying specialised functional and technical expertise, along with domain knowledge, to optimise business outcomes and proactively manage operational risks and opportunities. The role focuses on enhancing the efficiency and effectiveness of critical systems such as Nurse Call, Message Integration Engine (MIE), and Patient Entertainment System (PES).
Working collaboratively with internal teams, business stakeholders, and external vendors, the Enterprise Systems Support will evaluate business processes, identify enhancement opportunities, and contribute to the development, implementation, and maintenance of enterprise solutions. As part of the Digital Health team, this role supports systems operating 24/7 and requires participation in an on-call support roster to ensure system availability. While not a frontline clinical role, the position may involve out-of-hours support to maintain continuity of essential services.
About You
We’re looking for someone who:
- Relevant tertiary qualifications in ICT or a related field or demonstrated experience with a proven track record in managing and supporting the lifecycle of digital system products within multidisciplinary teams, preferably in large, complex clinical ICT environments or a combination of study and work experience.
- Demonstrated expertise in the design, configuration, and implementation of digital health systems, with a solid understanding of system functionality, integration, and user-centred outcomes.
- Proven capability to proactively identify and resolve potential issues by clearly defining problems, analysing root causes and collaborating with others to create and implement effective solutions. Strong analytical and problem-solving skills, with the ability to interpret complex information from diverse sources, generate insightful reports, think innovatively, and deliver practical, business-oriented results.
How to Apply
Click ‘Apply Online’ and submit your application including:
- A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
- Answers to the selection criteria in the Position Description
Additional Benefits (for eligible employees)
- Salary packaging for tax savings
- Meal entertainment savings
- Accrued Day Off (ADO) for Full Time employees
- Access to the Employee Assistance Program (EAP)
- Fitness Passport
- Flexible Work Practice Opportunities
Need more information?
- Click here for the Position Description.
- Find out more about applying for this position
- Learn more about The Sydney Children’s Hospitals Network
- Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Further Contacts and Support
For role related queries or questions contact Fariba Booyachi on Fariba.Booyachi@health.nsw.gov.au
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367.
Child Safe Standards
SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information
Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
For roles that require formal qualifications, please note that overseas qualifications must be assessed by the Department of Education or the relevant authority appointed by the Australian Government for skilled migration purposes.
An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.
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