Quality & Patient Safety Manager- Perm FT
Employment Type: Permanent Full Time, 38 Hours Per Week
Location: Bolger Street, Campbelltown
Position Classification: Health Manager Level 2
Remuneration: $106,142 - $125,241 per annum
Requisition ID: REQ486651
Application Close Date: 26/05/2024
Interview Date Range: 29/05/2024 - 05/06/2024
Contact Details: Mick Rowles – (02) 8778 7871 | Mick.rowles@health.nsw.gov.au
About the Opportunity
The team at Drug Health Services for South Western Sydney Local Health District are seeking an open minded, persistent and dedicated Quality and Patient Safety Manager to join the team and work to improve and innovate service initiatives.
This is a rare opportunity to join a highly skilled and supportive team where you are encouraged to use your experience and knowledge to make a real difference to the district and provision of Drug Health Services. We are seeking an individual who has a true passion for quality improvement and who can bring their extensive leadership to the role to provide advice to staff, managers and senior executives to improve quality service and clinical risk management.
You will be able to implement improvement projects based on your observations and have highly developed skills to allow you to implement and coordinate the SWSLHD Drug Health Services Patient Safety and Patient Liaison Programs. You will be an adaptable person who has exceptional communication skills and problem solving skills as you will be the point of contact for the management of patient complaints. Complaints handling is an important part of the role and you will be comfortable taking calls from a range of stakeholders where you will use your negotiation skills to build quality relationships across the district.
Your analytical skills will ensure you can implement and evaluate policies and practices to work on continual improvement of quality care and patient safety across the district. Having a strong understanding of patient safety programs in line with the Ministry of Health Frameworks will assist you in remaining flexible in a complex and dynamic work environment.
You will be joining a strong, supportive and driven team who actively work together to ensure opportunities for development. The Management team are always willing
to train, mentor and develop employees to reach their goals and make a true difference to the district.
If you are ready to take on this challenging yet rewarding role and ensure quality patient outcomes, click APPLY NOW or contact Mick Rowles on 8717 4036 for a confidential discussion.
Life at South Western Sydney Local Health District is rewarding, progressive and diverse and is always focused on achieving our Vision of Leading Care, Healthier Communities.
What You'll be Doing
The primary purpose of this position is to lead service improvement and innovation initiatives across SWSLHD Drug Health Services to ensure the continuation of safe and high quality service provision.
This position is responsible for guiding the implementation of quality systems and accreditation within SWSLHD Drug Health Services; implementation of patient safety systems and promote a culture of safety across SWSLHD Drug Health Services; managing and coordinating timely delivery of responses to patient complaints, Reportable Incident Briefs (RIB), Root Cause Analyses (RCAs), Health Care Complaints Commission (HCCC) requests and implementation of RCA recommendations; and providing support to the SWSLHD Drug Health Services Executive Leadership Team with routine reporting on quality initiatives, policy management and clinical risk management.
This position will be based at Bolger Street, Campbelltown. This position reports to the General Manager, SWSLHD Drug Health Services.
Where You'll Be Working
South Western Sydney is rapidly growing and is a great place for young people and families to build a life. We are close to public transport, a short drive to the beach and the natural wonders of the Blue Mountains and Royal National Park.
The area is growing exponentially with many major shopping centers, great entertainment venues and the development of Sydney’s new airport all located within minutes of new housing estates.
As part of the greater Sydney area, we have bustling metropolitan hubs as well as areas that maintain their rural heritage. It is an incredible place to explore with adventure or relaxation are at your fingertips.
How to Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.
- Health related tertiary qualification or equivalent experience.
- Experience leading or implementing patient safety programs in line with the Ministry of Health frameworks including management of the IIMS database, Root Cause Analysis and other clinical investigations.
- Experience managing the complaints process, associated investigations and report writing.
- Understanding of the principles of Continuous Quality Improvement and capacity to lead quality audits, practice and projects.
- Demonstrated initiative and flexibility in a complex work and demanding work environment; and ability to contribute proactively.
- Previous leadership experience with demonstrated project management skills and experience in the planning, implementation and evaluation of innovation within timeframes.
- Demonstrated high level interpersonal and written and oral communication skills and experience working with a range of internal and external stakeholders.
- Demonstrated knowledge of corporate and clinical risk management and associated WHS implications.
- Must possess a valid Australian Drivers Licence (excluding learner driver's licences). If not already in possession, a NSW Drivers Licence must be obtained within 3 months of appointment.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Additional Information
Stepping Up – Close the Gap
Stepping Up aims to assist Aboriginal applicants understand how to apply for roles with NSW Health by clarifying the recruitment and onboarding process. If you are an Aboriginal person and wish to obtain more information about applying for a role within South Western Sydney Local Health District, please contact the SWSLHD Aboriginal Workforce Team on SWSLHD-AboriginalWorkforce@health.nsw.gov.au
Workplace Giving Program
South Western Sydney Local Health District employees also have the opportunity to make a difference to help those less fortunate. Visit the Workplace Giving Program for more information.
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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