Oral Health Contact Centre Operator

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Remuneration: $33.59 - $34.70 Per Hour + Super
Hours Per Week: 30
Requisition ID: REQ671089
Location: Newcastle Clinic
Closing Date: Monday 13 July 2026
 

Make a difference with every call.

Are you a compassionate communicator who thrives in a fast-paced environment? Join the Hunter New England Local Health District (HNELHD) Contact Centre and play an important role in connecting eligible patients with public dental services. Every conversation you have will help ensure patients receive the right care at the right time.

Based at Newcastle Community Health Centre in Newcastle West, this is a permanent part-time opportunity working 16 hours per week on Mondays and Thursdays, with flexibility to work a rotating roster viewed favourably.

About the role

As a Contact Centre Administration Officer, you'll be the first point of contact for patients accessing public dental services. Working in a supportive team, you'll manage a high volume of inbound calls while delivering professional, empathetic customer service.

Your responsibilities will include:

• Conducting telephone triage using established assessment tools to determine patient priority.
• Scheduling appointments and managing waiting lists using electronic booking systems.
• Responding to general enquiries about public dental services.
• Accurately recording patient information while navigating multiple computer systems.
• Completing a variety of administrative tasks during quieter periods as directed by the Contact Centre Manager.

About you

We're looking for someone who is calm under pressure, enjoys helping others, and can confidently manage multiple tasks while providing exceptional customer service.

You'll bring:

• Experience in an inbound contact centre or a busy medical or dental reception environment.
• Excellent communication skills with the ability to handle sensitive or challenging conversations professionally and respectfully.
• Strong written communication and attention to detail.
• Confidence using Microsoft Outlook and working within Windows-based computer systems.
• The ability to follow established procedures while maintaining accuracy in a fast-paced environment.

You'll be supported to succeed

From day one, you'll receive comprehensive onboarding and one-on-one training tailored to the role. You'll be mentored while building confidence taking calls and will have ongoing access to experienced shift supervisors for guidance and support. You'll also complete Corporate and site orientation as part of your induction, ensuring you have everything you need to succeed.

At HNELHD, you'll be part of a welcoming and supportive team that values collaboration and delivering outstanding care to our community. In return, you'll enjoy:

• Comprehensive one-on-one training and mentoring.
• A supportive and experienced team environment.
• The opportunity to develop valuable skills in customer service, telephone triage, appointment scheduling and electronic patient record systems.
• The satisfaction of making a positive impact on patients' healthcare journey every day.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

 

What you'll be doing

Information for Applicants:

To be eligible to apply for this position the applicant must be a current employee of Hunter New England Local Health District or a current employee of Calvary Mater Newcastle.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.