Operations Lead - Warrawong

Classification:  General Administrative Staff Grade 12
Employment type: Permanent Full Time
Hours per week: 38
Remuneration: $105,603.69 per annum plus shift allowances and 12% superannuation
Location: Warrawong
Applications close: Sunday, 14 December 2025

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity
Are you looking a rewarding career that allows you to make a positive difference in the lives of others?

HealthShare NSW are looking for an exceptional individual who will shape the future of healthcare transportation. We're on the lookout for a Operations Lead to lead and innovate in our mission to provide responsive transport services. 

The Operations Lead will effectively supervise the day to day operations of the Patient Transport Service ensuring timely and quality of service. 

Step into a role that not only fosters your leadership skills but also contributes to the betterment of healthcare services. If you're passionate about leading teams and possess a knack for effective people management, we would love to hear from you! 

Thinking about relocating for this role? You can access The Welcome Experience – a free service for essential workers and their families moving to regional NSW. Local Connectors offer tailored support with housing, schools, partner job opportunities, and settling into the community. Learn more at The Welcome Experience | NSW Government

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

How to apply

• Click Apply Now at the top of the page.
• Attach your resume and answer the targeted questions

Targeted Questions:

• Describe a time when you had to manage and develop a team? How did you support your staff, provide development opportunities, and address performance issues or conflicts?
• Which qualifications or training have prepared you for patient transport operations? How have you applied high-level computer skill, especially computer aided dispatch to manage dispatch and resolve real-time issues?

Additional information 

• Applicants will be assessed against the essential criteria in Position Description
• If successful following the application close date, you will be required to attend interview/complete comparative assessment as well as reference checks
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• This is a NSW Health Category A position which requires immunisation and Tuberculosis (TB) screening. Refer to NSW Health OASV Policy (Page 12) for a complete list of required vaccines. During application, please upload OASV Undertaking/Declaration Form and TB Assessment Tool with any vaccination evidence you have.
• If you are identified as a preferred candidate and are external to HealthShare NSW, you will be required to complete a physical pre-employment health assessment (at no cost to you) to confirm your ability to safely perform the duties of the role. Employment is subject to successful completion of all pre-employment checks.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. 

Contact information

Please contact Mitchell.Tullio@health.nsw.gov.au if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact HSNSW-AboriginalWorkforce@health.nsw.gov.au
Support is also available through the Stepping Up website. 

Please let HSNSW-Diversity@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.