MHDA Experience and Legal Manager

We need a team member to help turn consumer feedback into positive change; support staff to respond to feedback while also managing and analysing feedback data and documents and supporting legal matters.

Employment Type: Permanent Full Time
Position Classification: Health Manager Level 3
Remuneration: $2,436.82 - $2,768.26 per week
Hours Per Week: 38
Requisition ID: REQ559175

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.  

Where you'll be working
MHDA Executive Office North Ryde

What you'll be doing

The eXperience and Legal Manager MHDA is a member of the MHDA  Governance Support Unit (GSU) Team and is responsible for improving the experience of consumers and carers across MHDA. The role will achieve this through liaison between NSLHD, the MHDA Directorate and Directors and staff of MHDA Services to facilitate the management of consumer, carer and community feedback, related issues and legal matters from receipt to timely completion.
 
The position also supports and advises MHDA staff on privacy & Government Information (Public Access) Act 2009  matters.
 
The role works closely with the MHDA senior leadership to realise the strategic vision of implementing ongoing system-wide cultural change to promote and improve consumer, carer, and community experience with MHDA services.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria: