Medical Receptionist

Reporting to and supported by the Administration Team Leader, you will provide vital administrative support to a range of community health services across Newcastle Community Health Service and Charlestown Community Services Centre. This will include delivering consistent, high-quality customer service as the first point of contact for clients, carers, and healthcare professionals—via phone, email, and in person. Key responsibilities include appointment scheduling, managing client records, facilitating Telehealth sessions, and supporting billing and referral processes. This casual position operates during weekday business hours, Monday to Friday.

 
Where you’ll be working:

You’ll be joining a supportive and collaborative team of experienced administrative professionals based across both the Newcastle Community Health Service and the Charlestown Community Services Centre. On-the-job training will be provided upon commencement, and you’ll receive continued guidance from your Administration Team Leader, who will work with you to develop a tailored training and onboarding plan to ensure your success.

 
About you:

• You are a motivated and experienced administration officer with a strong commitment to community-focused healthcare. Your empathetic nature allows you to confidently interact with clients from diverse backgrounds, including those with complex needs.
• You take pride in providing exceptional customer service and thrive in a team-oriented environment where respect and professionalism guide your communication.
• You are flexible, organised, and able to manage a busy and varied workload with attention to detail.
• Experience or familiarity with medical terminology and/or medical typing is highly regarded.

What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• Sustainable Healthcare: Together towards zero 
• 4 weeks annual leave (pro-rata for part time employees) 
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance 
• Salary packaging options - up to $11,600 plus novated leasing 
• Fitness Passport for health and well-being - discounted gym options for you and your family 
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals 

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position

For role-related queries or questions contact Courtney Morse on Courtney.Morse@health.nsw.gov.au

Additional information

• An eligibility list will be created for future permanent part time and temporary part time vacancies. 
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.  
• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 
  
  
  

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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