Management Secretary – Mental Health Intake Services & Acute Care Team

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 4
Remuneration: $78,183.85 - $79,973.57 Per Annum + Super + Salary Packaging
Hours Per Week: 38
Requisition ID: REQ689538
Location: James Fletcher Hospital
Closing Date: Sunday 27 September 2026
Interview Date: Wednesday 30 September 2026 at James Fletcher Hospital

Be part of a team that makes a difference

Are you an organised, adaptable and motivated administration professional who thrives in a busy environment? Join the Greater Newcastle Mental Health Service Administration Team, based at James Fletcher Hospital in Newcastle, and play a key role in supporting the teams who deliver mental health care to our community.

About the role

Reporting to the GNMHS Administration Team Leader, you will provide high-quality administrative support across the service and help ensure the day-to-day operations of Intake Services and GNACT run efficiently.

No two days will necessarily be the same. You’ll need to be comfortable managing competing priorities, responding to changing needs and working collaboratively with clinicians, Client Service Officers and leadership.

Your responsibilities will include:

• Supporting the leadership of the GNACT and Intake Services teams.
• Building, maintaining and coordinating staff rosters.
• Identifying and filling roster vacancies to support service continuity.
• Providing administrative and leadership support to Client Service Officers.
• Providing administrative and IT support to clinicians.
• Managing a range of general administrative functions, including diary management, correspondence, timesheets, leave and payroll processes.
• Preparing reports, documents and correspondence accurately and professionally.
• Coordinating meetings, including agendas, minutes, meeting papers and room bookings.
• Coordinating video and teleconferencing facilities.
• Providing professional reception and customer service to internal and external stakeholders.
• Working within NSW Health policies, procedures, legislation and Work Health and Safety requirements.
• Managing competing priorities and ensuring administrative tasks and projects are completed within required timeframes.

About you

We’re looking for someone who is:

• Flexible – able to adapt to changing priorities and service requirements.
• Dynamic – comfortable working in a fast-paced and complex environment.
• Highly organised – able to manage multiple tasks while maintaining accuracy.
• A strong communicator – able to work effectively with clinicians, administration staff and leadership.
• A great time manager – able to prioritise work and meet deadlines.
• Proactive and solution-focused – someone who can identify what needs to be done and get on with it.

Experience with HealthRoster, StaffLink and EPIC (SDPR) would be highly regarded, although the right candidate will be supported to develop their skills.

Support and training

You won’t be expected to know everything from day one. Training will be provided across the required NSW Health corporate applications, with support to ensure you have the appropriate system access and knowledge to confidently perform your role.

We value people who are willing to learn, ask questions and contribute to a supportive team environment.

About the Team

You’ll work closely with the Team Leaders of Intake Services and the Acute Care Team (GNACT) and the Clinical Coordinator, providing essential administrative, rostering and operational support. Your work will help enable clinicians and service leaders to focus on what matters most; providing quality care to people accessing mental health services.

This is an opportunity to make a meaningful contribution to mental health services while developing your administration, coordination and operational skills within NSW Health.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
  
   

What you'll be doing

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Job share / part time arrangements will be considered.

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