ITSM Manager (Health Manager Level 3)
Employment Type: Permanent Full Time; 38 hours per week
Position Classification: Health Manager Level 3
Remuneration: $132,236 - $150,222 per annum + Annual Leave Loading + Superannuation
Location: SLHD District Wide Services
Requisition ID: REQ667651
In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be working in an innovative district that celebrates and invests in the ideas of staff, values people and offers life-long careers. Join the team at one of the leading public health organisations in Australia!
About the Role
Sydney Local Health District is one of the fastest growing Local Health Districts in New South Wales. Our facilities and services are world class and our staff are dedicated, innovative and caring.
The position will enable safe, timely, and effective technology change across Sydney Local Health District by leading and continuously improving the IT Change Management process. This role focuses on empowering teams to deliver change with confidence, ensuring all modifications to systems and services are assessed, authorised, and implemented in a controlled manner that protects patient care and business continuity.
The position also develops and maintains the District’s IT Change Management Policy, ensuring alignment with best practice frameworks and readiness for internal and external audit.
For more information, please view the Position Description.
Ideal Candidate
- ITIL 3 or 4 Foundation Certificate (essential).
- Tertiary qualification and/or relevant experience leading and delivering large-scale IT Change Management processes aligned with ITIL and service management best practices, including developing policies, procedures, and frameworks that enable safe and controlled change.
- Proven ability to lead through influence, inspire collaboration, and embed a culture of accountability and continuous improvement.
- Experience in chairing Change Advisory Boards (CABs), guiding multidisciplinary teams, and building capability across diverse stakeholder groups.
- Exceptional communication and interpersonal skills, with the ability to simplify complex technical concepts, present confidently to executive and clinical audiences, develop process documentation and communications, and negotiate successful outcomes under pressure.
- Experience in leveraging IT Service Management (ITSM) tools and technologies to support effective change management, including the integration of knowledge management, case management, and service enablement practices.
Benefits and Perks!
- Allocated Day Off each month, paid Parental Leave & Annual Leave loading.
- Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus.
- Access to free courses, qualifications and coaching via Sydney Education.
- Access to confidential EAP counselling for staff and their families.
- Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.
For more information about other benefits, please visit SLHD Benefit.
This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Working for Sydney Local Health District - NSW Health
SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/
Sydney Local Health District is committed to implementing the Child Safe Standards.
For more information about SLHD please visit ‘Working With Us’
To further connect with us, check us out on LinkedIn.
For enquiries, please contact Cindy Lam via email at Cindy.Lam@health.nsw.gov.au
Join the team enriching health in millions of ways every day, apply now!
Applications Close: 19 June 2026
For Applicant Support and Information, visit ‘Applicant Information’
