IT Business Partner (Customer Engagement Partner)

IT Business Partner (Customer Engagement Partner)

• Champion digital transformation across healthcare services

• Build trusted relationships between IT and business leaders

• Drive strategic technology initiatives with real impact

Lead, connect, and innovate – empower healthcare through strategic IT partnerships.

Employment Type: 2 x Permanent Full Time
Position Classification: $122,850 - $139,559 per annum
Remuneration: Health Manager Level 3
Hours Per Week: 38
Location: Cumberland Hospital

Where you'll be working 
Join the dynamic team at Cumberland Hospital, part of the Western Sydney Local Health District (WSLHD), where innovation meets purpose. As a key member of the Digital Health Solutions (DHS) team, you'll work in a collaborative environment that values strategic thinking, customer engagement, and continuous improvement.

• Located in a supportive and forward-thinking health district

• Work alongside passionate professionals committed to excellence

• Be part of a culture that values innovation and collaboration

• Access professional development and career growth opportunities

• Make a meaningful impact on healthcare delivery through technology

What you'll be doing
As the IT Business Partner (Customer Engagement Partner), you’ll be the strategic link between DHS and business units, enabling smarter, more efficient healthcare services through technology. You’ll lead initiatives that align business needs with IT capabilities, ensuring solutions are impactful and sustainable.

• Act as the primary IT contact for functional area managers

• Translate business needs into technology solutions

• Guide stakeholders through IT processes and service options

• Influence strategic planning through customer insights

• Build trusted relationships and manage expectations effectively

Ready to make a difference?
Join NSW Health and be part of a system that values your expertise, supports your growth, and empowers you to shape the future of healthcare. Apply now and bring your strategic IT skills to a role that matters.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Extensive experience with stakeholder engagement across a broad spectrum, dealing with executive level managers to frontline staff in a variety of communication methods including face to face meetings.

2. Ability to articulate decisions, priorities and relevant IT & project information to stakeholders in an engaging, simplistic and trustworthy way, whilst using business analytic skills to identify opportunities, risks and develop responses to enhance performance.

3. Demonstrated experience building and maintaining dynamic customer relationships, whilst delicately balancing the competing priorities of resourcing, demand and strategic direction across multiple departments.

4. Ability to grasp technology concepts and solutions, whilst also understanding key operational business concepts which may impact or influence technology decisions

5. Excellent communication (verbal and written) skills and the ability to consult, influence and negotiate effectively with a wide range of internal and external stakeholders with diverse needs and agendas. Must be able to express technical concepts in simple terms

6. Experience working within the health industry in business or technology related roles including knowledge of Clinical Information systems.

 
Requisition ID: REQ619186
Applications Close: 23 November 2025

Need more information?

• Discover more about the application process.

• Review the detailed Position Description for insights into role requirements and criteria.  

• Explore the selection process, employment checks, outcomes and notifications.

• For inquiries about the role, contact Matt Hou on matt.hou@health.nsw.gov.au  or 0434 322 448.