Intake Officer

Employment Type: Temporary Part Time until November 2026
Hours Per Week: 8
Remuneration $35.84 - $36.96 per hour + 12% Super + Salary Packaging
Requisition ID: REQ646206
Location: Waratah Campus, Turton Road, Waratah
Applications Close: Monday, 6th April 2026

Where accuracy meets compassion – your work supports critical clinical decisions while guiding patients and families through complex and often uncertain journeys.

Where you'll be working
You will be joining Hunter Genetics, a specialist service delivering both General Genetics and the GOLD (Genetics of Learning Disability) Service. The team provides comprehensive, patient-centred care to the community across Newcastle and Sydney.
Located at the Waratah Campus on Turton Road, the service is within walking distance of Waratah Shopping Village and offers convenient free on- and off-street parking.
Hunter Genetics is supported by a multidisciplinary team including Clinical Geneticists, Genetic Counsellors and a dedicated Administration Team. The service prides itself on a collaborative, inclusive and supportive workplace culture where teamwork, respect and professional development are highly valued.

About the role
This is a varied and rewarding role within the administration team, with a key focus on managing intake processes for new referrals.
As an Administration Officer Level 3, you will act as the first point of contact for patients and play a critical role in supporting access to specialist genetic services.
Key responsibilities include:

• Acting as the initial contact point for patients via phone, email and face-to-face interactions in a professional, empathetic and culturally appropriate manner
• Assessing patient needs, risks and eligibility for services, including identifying and escalating urgent or high-risk matters
• Collecting and accurately recording patient information, including family and medical histories, in relevant databases and systems
• Reviewing referrals against eligibility criteria and coordinating appropriate next steps
• Providing clear information regarding processes, wait times and service expectations
• Booking appointments and maintaining accurate administrative records
• Supporting continuous improvement of intake processes and patient experience

This role requires sensitive communication, as you will regularly engage with patients and families navigating complex and sometimes serious genetic conditions.

About You / Selection Criteria
We are seeking a motivated, compassionate and detail-oriented individual who thrives in a busy and purpose-driven environment.
The successful candidate will demonstrate:

• Strong communication skills, with the ability to engage effectively and sensitively with patients, families, clinicians and external stakeholders
• Ability to gather accurate and relevant information via phone and electronic communication
• High level of accuracy and attention to detail, particularly when managing patient data and clinical information
• Proven ability to organise, prioritise and manage competing tasks in a fast-paced environment
• Strong customer service skills, including empathy, active listening and professionalism
• Ability to work both independently and collaboratively within a multidisciplinary team
• Competence in using computer systems, databases and electronic records
• Flexibility and adaptability to changing service demands

Previous experience in administration or healthcare is desirable, particularly in roles involving patient interaction and data management.

Benefits
Working with Hunter Genetics and NSW Health offers:

• A supportive and collaborative team environment
• Comprehensive orientation and on-the-job training
• Ongoing professional development and education opportunities
• Strong leadership support, including guidance from the Head of Department
• Access to NSW Health employee benefits and wellbeing programs
• Salary packaging options to increase take-home pay

You will be well supported through structured onboarding, day-to-day guidance from experienced colleagues, and opportunities to grow your skills and career within NSW Health.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Lisa Peattie on Lisa.Peattie@health.nsw.gov.au

• An eligibility list will be created for future permanent part time and temporary part time vacancies.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

 At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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