Human Resources Officer

Employment Type: Permanent Full-Time, 38 hours per week
Position Classification: Senior Administrative Assistant Grade 3
Remuneration: $77,039 per annum to $78,954 per annum + super and annual leave loading
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 07 November 2024           

ABOUT US

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance

ABOUT THE ROLE

In order to support the changing priorities of Workforce Planning and Programs within the People and Culture Directive. HR Officers within Workforce Planning and Programs will be undertaking a range of human resources related functions and activities including recruitment, human resources and human resources reporting. In order to support the changing priorities of the People & Culture Directorate, HR Officers will rotate through all sections of the Directorate undertaking a range of human resources related functions and activities including recruitment, human resources, learning and development, healthy workplace strategies and human resources reporting. As the first point of contact for a range of People & Cultures clients, the role of a HR Officer is to provide effective and timely administrative support for a range of functions within People & Culture Workforce Planning and Programs requiring flexibility and adaptability and the ability to learn new functional activities and concepts quickly, ultimately becoming familiar with the key duties of administrative requirements within the identified sections. While activities undertaken in Workforce Planning and Programs will be directly aligned to the work within a specific portfolio, duties may include the use of Microsoft Office to generate a range of documentation, clerical support, use of associated People & Culture Software programs to enter and maintain records and reporting, liaising and obtaining information relevant to recruitment and staff movement processes, documentation and file management including use of TRIM and StaffLink, and database maintenance.

Please refer to the Role Description and Position Conditions and General Info for further information.

OPPORTUNITIES AVAILABLE (for eligible employees)

Besides your salary, you’ll also have access to:

• A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more 
• Allocated Days Off (ADO) – once a month take a paid day off (eligible full-time employees)    
• Additional Public Holiday 
• Opportunities for extra tax savings through salary packaging
• Novated leasing – lease a car and pay for all running costs out of your pre-taxed salary (eligible fulltime employees)   
• Extensive staff support programs available to all staff and families – free confidential and professional assistance for staff and their families 
• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy (eligible employees)
• Health coaching service available to all staff providing individualised support 
• Discounted private health insurance  
• Career development and growth opportunities

ABOUT YOU

To be successful in this role, you will require the following experience and attributes:

• Adept at interpreting and applying relevant policies and procedures to fulfil organisational goals. 
• Skilled in delivering operational support by responding to inquiries, accurately resolving queries, sharing precise information, and escalating issues as necessary. 
• Competent in handling high-level administrative tasks with excellent written and verbal communication skills. 
• Experienced in reporting on various matters, with the ability to provide progress updates, highlight trends, and support decision-making. 
• Strong focus on building and maintaining relationships across a large organisation. 
• A team player dedicated to collaborating to enhance service delivery. 

HOW TO APPLY

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information. If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Rebecca Day: 

E: Rebecca.Day@health.nsw.gov.au

Question 1: How have you ensured that you meet the customer service standards in your organization?

Question 2: Provide an example of a conflict you tried to resolve but ended up having to refer it to your supervisor. What did you try and when did you decide to refer it on?

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. 

Click here for information about eligibility lists and Recruitment Pool

Click here for information on our Diversity and Inclusion Statement