NSW Government

Discharge Patient Flow Concierge Officer

🔍 Westmead, The Childrens Hospital at Westmead | Western Sydney

▾▸1 additional location
Randwick, Sydney Children's Hospital Randwick | Sydney
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Administration & Health Records Management
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REQ558703 Requisition #
📅
2 days ago Post Date
Employment Type: Various up until 28 June 2026
Position Classification: Admin Off Lvl 5
Remuneration: 76125.92 - 77852.51 full time equivalent base salary range (excludes super, leave loading and salary packaging) 
Hours Per Week: up to 38
Requisition ID: REQ558703

Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives. 

Click here to learn more about our Network  


Additional Information:
  • An eligibility list may be created for future temporary full or part time vacancies.
  • This position is full time; however, part time/job share arrangements may also be considered.
Multiple positions are vacant with job sharing opportunities, available at both Children's Hospital Westmead and Sydney Children's Hospital Randwick. Please indicate the preference for location of work for in your application. 

What you'll be doing
The Discharge Patient Flow Concierge Officer is responsible for supporting administrative processes for discharge planning and assists patients and their families with the process of leaving hospital and transitioning back to their home or other care setting.
 
The position holder will do this by supporting discharge processes in collaboration with the multidisciplinary team to expedite timely discharge and facilitate integration with out of hospital care and primary care services where appropriate.
 
This position is responsible for facilitating and enhancing communication between the patient, families, carers, clinical staff, out of hospital care services and primary care to improve the discharge experience for patients, carers and families.

  1. Experience in customer service in a health industry
  2. Experience in office management, organizational skills and customer service.
  3. Excellent interpersonal, communication and negotiation skills, in particular the ability to interact effectively with a multidisciplinary team.
  4. Experience working independently with minimal supervision
  5. Proven ability to work effectively within a multidisciplinary team to achieve key deliverables on time.
  6. Experience in problem solving and determine solutions
  7. Experience in high level IT skills and knowledge of Microsoft Office software, including Excel and proficient keyboard skills

SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process. 

 

Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application. 

   

NSWHealth is committed to child safety in line with the Child Safe Standards. SCHN is committed to maintaining a child safe culture that upholds the rights of children and young people. We strive to ensure children and young people feel safe, supported, and are included in their care. Existing staff of SCHN and those seeking employment are required to prioritise the safety, welfare and wellbeing of children and young people in their care and take action to keep them safe from harm and abuse. 

 

Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified. 

 

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Jason Simpson on Jason.Simpson@health.nsw.gov.au

If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au 

 

For technical support please contact the customer services team on 1300 679 367 and select option 3. 


Applications Close: 19/03/2025

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