Desktop Support Officer
Deliver frontline IT support across a major health network
Work with diverse technologies across multiple sites
Join a collaborative team driving digital health outcomes
Manage, support and troubleshoot end-user technology across healthcare environments, delivering reliable IT solutions that keep critical services running.
Employment Type: Permanent Full Time
Position Classification: Analyst
Remuneration: $97,502 – $113,707 per annum
Hours Per Week: 38
Location: Western Sydney Local Health District
Where you'll be working
You’ll be part of the Western Sydney Local Health District (WSLHD), supporting a large, dynamic healthcare network including Pathology West. Our team is committed to delivering high-quality digital and IT services that directly support patient care and operational excellence.
Work across a geographically diverse health district
Collaborative and supportive IT team environment
Exposure to modern health ICT systems and technologies
Opportunities to contribute to impactful healthcare projects
Culture focused on service excellence and continuous improvement
What you'll be doing
In this role, you will provide responsive, high-quality desktop and end-user support across multiple sites, ensuring systems and devices operate effectively to support healthcare delivery.
Deliver on-site and remote support for desktops, mobiles, printers and systems
Troubleshoot and resolve complex incidents and service requests
Manage ITSM queues and maintain high-quality ticket documentation
Collaborate with internal teams and vendors to resolve issues efficiently
Support projects and contribute to continuous improvement initiatives
Ready to make a difference?
Join a team where your skills directly support better health outcomes. Apply now and be part of a workforce that values collaboration, innovation and delivering exceptional care to our community.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Excellent interpersonal, written and oral communication skills
Demonstrated superior analytical and technical problem solving and Incident management skills
Appropriate tertiary qualifications and/or Desktop support experience in a complex environment
Proven ability to perform well under pressure, manage conflicting priorities and meet deadlines
In depth knowledge of Microsoft operating systems (XP - 10), Active Directory, System Centre Configuration Manager, Application packaging and SCCM Application Deployment, and Exchange\Outlook
Up to date working knowledge of a wide range of computer technologies including desktop hardware and peripherals, Citrix XenApp, SOE management (including Image deployment).
Full Australian Class-C Driver License
Requisition ID: REQ658723
Applications Close: 6 May 2026
Need more information?
Discover more about the application process.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
For inquiries about the role, contact Stanley Sebastian on 0437 804 907.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/
Westmead Hospital and Blacktown Hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
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