Customer Services & Administration Officer
Employment Type: Permanent Part Time
Position Classification: Admin Off Lvl 3
Remuneration: 71072.43 - 73287.41 full time equivalent base salary range (+12% super + 17.5% leave loading and salary packaging)
Hours Per Week: 32
Requisition ID: REQ657519
Location: Westmead
Applications Close: Midnight on 27 April 2026
For role related queries or questions contact Maryanne Tizzone on maryanne.tizzone@health.nsw.gov.au
At the Sydney Children's Hospitals Network, every role helps children and young people live their healthiest lives.
As the largest paediatric health service in Australia, we care for thousands of children each year, in hospital and at home. Our people are united by compassion, collaboration and excellence in care.
What you'll be doing
The position is responsible to provide customer service and to allocate rooms for parents/carers and staff members, allocate Long Stay Units for patients and parents.
Responsible for PBRC for billing requirements, IPTAAS Forms for bulk billing.
Liaising with Social Work Department, clerical ward staff and external hospitals, external government departments.
Additional Benefits (for eligible employees): Flexible work opportunities, Salary packaging and meal entertainment benefits, accrued days off (ADOs), fitness passport, employee assistance program (EAP)
How to Apply:
Click ‘Apply Online’ and submit your application including:
- A resume (maximum 5 pages) outlining your experience
- Responses to the questions below:
- Must have excellent written and verbal communication skills.
- Excellent organisational skills and ability to prioritise work in a very busy and multi skilled environment.
- Experience with computer programs including Word, Excel, Management System Programs, Oracle, PBRC and Data Entry.
- Previous cash handling experience.
- Demonstrated ability to work unsupervised.
- Previous experience working a Health environment.
Child Safe Standards:
SCHN is committed to maintaining a child-safe environment that respects and upholds the rights of children and young people, in line with NSW Health’s commitment to the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information:
SCHN is an Equal Opportunity Employer that values diversity, recognising that a diverse workforce strengthens our culture and enhances the care we provide to children, young people and their families.
Permanent NSW Health roles require Australian citizenship or permanent residency. Temporary visa holders may be considered where no suitable Australian citizen or permanent resident is identified.
An Eligibility List may be created for future permanent and temporary part time vacancies
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Aboriginal and Torres Strait Islander people are strongly encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families. For application support, visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application, or contact the SCHN’s Aboriginal Workforce Consultant at SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au
For technical support please contact 1300 679 367
Learn more about The Sydney Children’s Hospitals Network
