Customer Service Liaison Officer (Administrative Officer Level 6)
Position Classification: Administrative Officer Level 6
Remuneration: $39.14 - $40.07 per hour + annual leave loading + 11.5% Superannuation
Location: Royal Prince Alfred Hospital
Requisition ID: REQ527503
The position provides patients and staff with support in regards to patient election choices, maximise patient fee revenue, and ensures admitted patient financial records are complete and compliant with the National Healthcare Agreement, NSW Health and LHD policies and procedures.
For more information, please view the Position Description.
- Has relevant experience in a revenue, finance or similar position in a hospital setting, with demonstrated ability to meet revenue targets.
- Has excellent communication and customer service experience including a high level advocacy and negotiation skills, with the ability to deal sensitively and professionally with patients, their families, other staff and stakeholders involved in the financial case management process.
- Has excellent experience with computer systems including Microsoft Office, and ability to learn new systems including Patient Administration System (Cerner), Power Billing Revenue Collection (PBRC), and other revenue/patient information systems.
- Has the ability to work a 7 day rotating shift across the hours of operation, including public holidays.
Benefits and Perks!
- Accrued Day Off each month (For full time only), paid Parental Leave & Annual Leave loading.
- Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus.
- Access to free courses, qualifications and coaching via Sydney Education.
- Access to confidential EAP counselling for staff and their families.
- Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.
For more information, please visit Benefits at SLHD.
Working for Sydney Local Health District - NSW Health
This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2024_015).
SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/
Sydney Local Health District is committed to implementing the Child Safe Standards.
To further connect with us, check us out on LinkedIn.
For enquiries, please contact Kimberley Certoma on 0455 231 638 or via email at Kimberley.Certoma@health.nsw.gov.au
Join the team enriching health in millions of ways every day, applying now!
Applications Close: 10 November 2024
