Clinical Support Officer / Ward Clerk

Remuneration: $34.93 - $38.44 Per Hour + 12% Super + Salary Packaging
Employment Type: Temporary Part Time until October 2027
Position Classification: Administration Officer Level 2 and Level 3
Hours Per Week: 12
Location: Armidale Hospital 
Requisition ID: REQ676634
Applications Close: Thursday 23rd July 2026


 

About the Role: Clinical Support Officer / Ward Clerk

The Clinical Support Officer / Ward Clerk is a valued member of the Close Observation Unit, providing professional administrative and clerical support that contributes to the efficient delivery of safe, high-quality patient care. As the first point of contact for many patients, visitors and staff, you will play an integral role in creating a welcoming and well-organised environment while supporting the multidisciplinary team.

In this dynamic role, you will coordinate a range of administrative functions, including patient admissions, transfers and discharges, maintaining accurate patient information, managing telephone enquiries, scheduling appointments, ordering supplies, and providing day-to-day administrative support to ensure the smooth operation of the unit.

Reporting to the Nurse Unit Manager (NUM), you will be supported through a comprehensive orientation and structured onboarding program, with role-specific training and ongoing mentoring from experienced colleagues. We are committed to your professional growth and offer continued learning and development opportunities to help you build your knowledge, confidence and career.

Joining our team means becoming part of a collaborative and supportive workplace where your contribution is valued. We offer a positive team culture, modern facilities and systems, employee wellbeing initiatives, and opportunities for career progression within a leading healthcare organisation.

Where you’ll be working:

Set in the heart of the picturesque Armidale, Armidale Hospital offers a unique blend of professional opportunity and lifestyle appeal. As a key healthcare facility within the New England region, the hospital is known for its commitment to high-quality patient care, modern clinical services, and a strong sense of community. Surrounded by cool-climate landscapes, heritage architecture, and a vibrant local culture, Armidale provides an enviable balance between career progression and quality of life. With access to excellent schools, a renowned university, and a welcoming regional atmosphere, working at Armidale Hospital is not just a job - it’s an opportunity to build a rewarding career while enjoying the charm and tranquillity of one of regional New South Wales’ most sought-after locations.

What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

Supportive and collaborative team environment

Ongoing professional development opportunities across the administrative network

Career progression opportunities within NSW Health

Annual leave and paid parental leave for eligible employees

Salary packaging options to increase take-home pay

Fitness Passport and Employee Assistance Program (EAP) to support wellbeing

If this sounds like you, we would love you to apply:

• Excellent organisational skills with the ability to manage competing priorities in a fast-paced healthcare environment.
• A professional, reliable and adaptable approach, with the ability to remain calm under pressure.
• Strong communication and interpersonal skills, with a genuine commitment to providing outstanding customer service to patients, visitors and colleagues.
• High attention to detail and a commitment to maintaining accurate records and administrative processes.
• The ability to work collaboratively as part of a multidisciplinary team while also using initiative and working independently.
• Previous administrative experience in a healthcare setting is desirable; however, a willingness to learn and embrace new systems and processes is highly valued.
• A positive attitude and commitment to supporting the delivery of safe, high-quality patient care.
• Certificate III in Health Administration (or equivalent), or a willingness to work towards obtaining this qualification. 

Bring your dedication, professionalism, and heart for healthcare to our team - we can’t wait to hear from you!
 

Additional information:

• An eligibility list will be created for future temporary part time vacancies. 

• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.  

• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.  

Need more information? 

• Click here for the Position Description - Ward Clerk
• Click here for the Position Description - Clinical Support Officer
• Find out more about applying for this position

For role related queries or questions contact Phillipa Skinner on Phillipa.Skinner@health.nsw.gov.au