Clinical Support Officer

Remuneration: $35.84 - $36.96 Per annum + 12% Super + Salary Packaging
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Hours Per Week: 38
Location: Tamworth Hospital
Requisition ID: REQ655036
Applications Close: Wednesday 29th April 2026


 

About the role: 

Step into a meaningful and highly valued position as a Clinical Support Officer (CSO) within the Palliative Care Unit, where your contribution is central to delivering compassionate, patient-centred care. In this integral role, you will provide seamless administrative and ward-based support, ensuring the efficient day-to-day operation of the service while fostering a calm, professional, and supportive environment for patients, families, and staff alike.

You will take ownership of essential patient administration processes, including coordinating admissions, discharges, and transfers, while maintaining accurate and timely records across electronic systems. Your ability to support patient flow and facilitate effective communication at the frontline will be key, as you act as a vital link between clinical teams, patients, and visitors. Working closely with nursing and multidisciplinary teams, you will also assist with a range of non-clinical tasks that contribute to the overall quality and continuity of care. This role reports directly to the Nurse Unit Manager (NUM), ensuring strong leadership and guidance.

To succeed, you will bring demonstrated experience in an administrative or clerical role, along with strong computer literacy across Microsoft Office and electronic record systems. You will understand the importance of confidentiality and professionalism within a healthcare setting, and approach your work with sensitivity, particularly within a palliative care environment. While prior experience in a hospital setting, knowledge of patient administration systems such as eMR, or familiarity with palliative care is advantageous, these capabilities can be further developed on the job.

In return, you will be supported through a comprehensive onboarding experience, including a structured orientation to the ward and hospital systems, hands-on training in patient administration processes, and ongoing mentorship from the Nurse Unit Manager and a collaborative multidisciplinary team. You will also have access to a range of internal education and professional development opportunities, enabling you to grow and thrive within a rewarding healthcare career.

Where you’ll be working: 

The Palliative Care Unit at Tamworth Rural Referral Hospital (TRRH) provides compassionate, patient-centred care to individuals with life-limiting illness and their families. As a key referral service within Hunter New England Local Health District, TRRH delivers high-quality acute and sub-acute services in a supportive, multidisciplinary environment.

Our Palliative Care team is committed to delivering holistic care that focuses on comfort, dignity, and quality of life. You will be joining a collaborative and respectful team who value empathy, communication, and excellence in care delivery.

Tamworth offers the benefits of regional living with a strong community, excellent facilities, and a relaxed lifestyle, while still providing exposure to a broad and complex clinical environment.

Why Join HNE?

A supportive and collaborative team

Flexibility in work hours

Monthly allocated day off

Ongoing professional development across the administrative network

Career progression opportunities within NSW Health

Salary packaging options to increase take-home pay

Fitness Passport and Employee Assistance Program (EAP) to support wellbeing 

If this sounds like you, we would love you to apply:

• Exceptional communication and interpersonal skills, delivered with genuine compassion, empathy, and respect.
• Highly developed organisational capability, with a proven ability to prioritise and manage competing demands with ease.
• A meticulous eye for detail, ensuring accuracy and consistency across all tasks.
• The versatility to work both autonomously and collaboratively within a multidisciplinary team environment.
• Unwavering professionalism and discretion when managing sensitive and confidential information.

Bring your dedication, professionalism, and heart for healthcare to our team - we can’t wait to hear from you!

Additional information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.  
• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.  

Need more information? 

• Click here for the Position Description 
• Find out more about applying for this position

For role related queries or questions contact Rebecca Burch on Rebecca.Burch@health.nsw.gov.au

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health.  For more information, please visit:  http://bit.ly/HNEHealthSteppingUp.

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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