Application Support Officer

Application Support Officer (Health Manager Level 1)

• Permanent Full Time and Temporary Full Time Exempt (up to 12 months) positions available!
• Opportunity to work from our modern offices in Chatswood, St Leonards, or Charlestown
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, from $87,813 to $116,824 + 12% Super + 17.5% annual leave loading
• Up to 12 extra days off per year + 4 weeks annual leave
• Increase your take home pay with salary packaging, meal allowance, fitness passport and more
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: Sunday 8 March 2026, 11:59PM

About Us – eHealth NSW

At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state. Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

About the Opportunity

As an Application Support Officer in the Health Support Applications team at eHealth NSW, you will provide day-to-day support and administration for Health Support Operations applications, including On Call responsibilities. The key aspect of this role is to provide systems administration, support, problem solving, responding to incidents and requests, testing, and contributing to quality improvement initiatives. The broader aspect is to ensure compliance with a strong focus on customer service in accordance with service level agreements for NSW Health.

This role offers the opportunity to utilise your skill set to support NSW Health across multiple Health Support applications.

In this role, you will:

• Provide operational support for users of Emergency Services Support, Food, Nutrition & Linen, and Rostering applications, and other Health supported applications.
• Investigate technical or application related issues and collaborate with senior team members to identify and implement effective solutions.
• Build and maintain strong relationships with customers, internal teams and stakeholders.
• Develop testing schedules to optimise the availability of testing resources.
• Assess, categorise, and prioritise customer related queries and concerns to ensure timely and effective resolution based on impact and urgency.
• Proactively identify opportunities to continually improve efficiencies and effectiveness including preparing procedural documents.

About you

We are looking for someone has:

• Experience in an IT support and customer service role, which has required the ability to troubleshoot issues and perform root-cause analysis.
• Highly developed oral and written communication skills, along with experience in developing technical and client facing documents.
• Proven ability to work in a dynamic environment, prioritising and responding to conflicting deadlines and achieve business focused solutions.
• Experience supporting large-scale and complex payroll, rostering, food, linen or emergency service operations applications.
• Practical knowledge of ticket management tools such as ServiceNow and ITIL Methodologies.

Need more information?

• Position Description
• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment
• Learn more about us at eHealth NSW

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Allocated day off per month
• Salary Packaging
• Various health and wellbeing programs to support our team

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages). In your cover letter, please highlight your relevant skills and experience required for this role.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!

For further discussions around the role or recruitment process, including adjustments, For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Ricardo Renecke and quote REQ643830.

We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
• If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.