Adminstration Officer Level 2 - BreastScreen NSW HNE

Employment Type: Temporary Full Time until November 2026
Position Classification: Administration Officer Level 2
Remuneration: $33.59 - $34.70 Per Hour + Superannuation
Hours Per Week: 38
Requisition ID: REQ669283
Location: BreastScreen Waratah
Closing Date: Sunday 21 June 2026
 

Applicants must be female - under Section 31 (2) (h) of the Anti-Discrimination Act 1977

At Hunter New England Health, enjoy a rewarding career where your work helps improve the health and wellbeing of women across our region. Join a passionate, supportive and customer-focused team dedicated to delivering high-quality breast screening services in a caring and professional environment.

About the Team

BreastScreen NSW Hunter New England provides free screening mammograms to eligible women across the Hunter region through our fixed screening sites at Waratah and Green Hills, as well as our mobile screening units that travel to regional and rural communities.

Our team is committed to providing a welcoming, respectful and supportive experience for every client. We work collaboratively to ensure women have access to life-saving breast screening services, regardless of where they live.

About the Role

As an Administration Officer, you will be the first point of contact for many of our clients, playing a vital role in creating a positive and professional experience from their initial enquiry through to their screening appointment.

Your responsibilities will include:

• Providing high-quality customer service via telephone, email and face-to-face interactions.
• Booking appointments and responding to client enquiries.
• Conducting follow-up calls to clients who have missed appointments or have not responded to screening invitations.
• Maintaining accurate client records and data entry across a range of electronic systems.
• Managing filing and administrative processes while ensuring privacy and confidentiality requirements are met.
• Working collaboratively with clinical and administrative staff to support service delivery.
• Assisting with the operation of mobile screening units, including general housekeeping duties and equipment checks.
• Supporting a safe working environment by identifying and reporting workplace health and safety concerns.

This role offers variety, autonomy and the opportunity to make a meaningful contribution to women's health across the Hunter New England region where you will work across fixed screening sites and mobile services, with opportunities to travel throughout the Hunter New England region.

About You

We are seeking a compassionate, organised and customer-focused professional who thrives in a busy environment and enjoys helping people.

You will bring:

• Exceptional customer service skills and a genuine commitment to client care.
• Strong listening, communication and interpersonal skills.
• Excellent attention to detail and accuracy when working with computer systems and client information.
• Strong organisational and time management skills.
• The ability to work independently while contributing positively to a team environment.
• A flexible and adaptable approach to changing priorities.
• Initiative, sound problem-solving skills and a proactive attitude.
• Respect for diversity and a commitment to providing inclusive services to women from all backgrounds.

Essential Requirements

• Applicants must be female. Exemption is claimed under Section 31(2)(h) of the Anti-Discrimination Act.
• Current NSW Driver Licence (or eligibility to obtain).
• Ability to work various shifts and travel on mobile screening units as rostered.
• Ability to work away from home for up to six days at a time when rostered to a mobile screening unit.

Support and Development

You will be supported through:

• Comprehensive online learning modules.
• Structured on-the-job training.
• Dedicated buddy and peer support.
• Ongoing mentoring from experienced colleagues.
• Access to professional development opportunities.
• A welcoming and collaborative team culture that values learning and continuous improvement.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
  
   

What you'll be doing

Information for Applicants:

Applicants must be female - under Section 31 (2) (h) of the Anti-Discrimination Act 1977

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.