Administration Officer - Targeted

Employment Type: Temporary Full Time until November 2027
Position Classification: Administration Officer Level 4
Remuneration: $78,183.85 - $79,973.57 Per Annum + Super + Salary Packaging 
Hours Per Week: 38
Requisition ID: REQ687642
Location: Wallsend Campus 
Closing Date: Sunday 20 September 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Join a supportive team and make a meaningful difference in the lives of older people.

Are you an organised and compassionate administration professional who enjoys working with people and making a difference? The Transitional Aged Care Program (TACP) is seeking an enthusiastic Administration Officer Level 4 to join our team at Wallsend Health Campus, Wattle Grove Cottage.

About the Role

The Transitional Aged Care Program provides short-term, rehabilitation-focused care to older people following a hospital admission. Our goal is to support clients to regain their independence, improve their function and successfully return to living in their own homes.

As an Administration Officer, you will provide essential administrative and coordination support to the program, with a particular focus on coordinating brokered support services for clients.

You will work closely with our multidisciplinary clinical team, clients and their families, advocates and external service providers to ensure services are coordinated effectively and clients receive the support they need.

Key responsibilities include:

• Coordinating and arranging support services with external providers in a timely and efficient manner.
• Developing and maintaining positive working relationships with service providers and liaising with them regarding client needs and requirements.
• Maintaining accurate and up-to-date client records, including monitoring services and changes to client requirements.
• Reconciling service provider invoices against client services and maintaining accurate database records before forwarding invoices for processing.
• Generating monthly reports and assisting with monitoring brokerage expenditure.
• Organising transport services for clients attending medical and other essential appointments.
• Responding to enquiries from clients, families and advocates and assisting to resolve service-related issues.
• Liaising with the multidisciplinary team and external providers to support effective communication and continuity of care.
• Undertaking general administrative duties to support the smooth day-to-day operation of the program.

The position reports to the Nurse Manager of Aged Care Services and works collaboratively with the wider TACP team and key stakeholders.

About You

We are looking for someone who is organised, adaptable and genuinely committed to providing a positive experience for older people.

You will have excellent communication and interpersonal skills, with the ability to build respectful and positive relationships with clients, families, health professionals and external service providers.

To be successful in this role, you will demonstrate:

• Relevant qualifications and/or experience consistent with an Administration Officer Level 4 position.
• Demonstrated administrative experience, including accurate record keeping, data entry and database management.
• Strong organisational skills and the ability to prioritise competing demands and meet deadlines.
• Excellent communication and interpersonal skills.
• The ability to work effectively both independently and as part of a multidisciplinary team.
• Initiative, flexibility and adaptability when responding to changing client needs and priorities.
• Strong attention to detail and a professional, positive approach.
• Empathy, patience and a caring approach when working with older people and their families.

Previous experience in aged care, community health, rehabilitation or a healthcare setting would be highly regarded, as would experience coordinating external services, invoice reconciliation, financial reporting or knowledge of aged care and community-based services.

Don't have experience with our specific systems or processes? That's okay. Comprehensive orientation and training will be provided, and you will have the opportunity to develop your knowledge and skills on the job.

About the Team

You will join a supportive and close-knit team who genuinely care about each other, the work they do and the clients they support.

TACP is a rewarding environment where every team member plays an important role in helping older people regain their independence and achieve their goals following a hospital admission.

You will work alongside experienced and passionate health professionals in a workplace that values respect, inclusion, collaboration and teamwork.

This role also provides an excellent opportunity to develop valuable skills and experience across:

• Health administration
• Aged care
• Community-based rehabilitation
• Service coordination
• Client support and care coordination

Most importantly, you will have the opportunity to make a meaningful difference to the lives of older people in our community.

Support and Development

You will receive a comprehensive orientation and be supported by the Nurse Manager, experienced administrative staff and the wider TACP team as you transition into the role.

Initial training will cover the systems, processes and procedures relevant to the position, including client record management, coordination of brokered services, invoice reconciliation and reporting.

You will have the opportunity to shadow experienced team members and progressively take on responsibilities as your confidence and knowledge develop.

Ongoing support, education and training will be available, with opportunities to build your knowledge in aged care, community rehabilitation, service coordination and health administration.

Mandatory training will be completed through the My Health Learning online portal.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
  
   

What you'll be doing

Information for Applicants:

“This is a targeted recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 where only Aboriginal or Torres Strait Islander people are considered eligible to apply for this role.”

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

An eligibility list will be created for future temporary full or part time vacancies. 

Casual opportunities may be available for recommended applicants

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