Administration - Ward Clerk - Targeted

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Maitland Hospital welcomes and encourages applications from Aboriginal and Torres Strait Islander candidates. For a culturally safe space to connect, ask questions, or seek support feel free to reach out to Paula Bennett—one of our valued team members at paula.bennett@health.nsw.gov.au.

Take advantage of this fantastic opportunity to enjoy a true work-life balance with Monday to Friday, school-hour shifts. Perfect for those looking for meaningful work with the flexibility to manage family, study, or personal commitments. 
This schedule offers the value of contributing to a vital team while having stability of weekday work and lifestyle balance.

Your Impact

In this vital role, you will be a key part of the team supporting patients, families, and staff within the Intensive Care Unit (ICU). As the first point of contact on the ward, your friendly and professional presence will help create a calm and welcoming environment during what is often a challenging time for patients and their loved ones.

You will work closely with the Nurse Unit Manager (NUM) and Clinical Support Officer (CSO) of the ICU to provide friendly and professional customer service to families, carers, and patients. You will manage reception duties and maintain systems to ensure accurate and timely data entry—helping things run smoothly behind the scenes so our clinical teams can focus on care. 

Other responsibilities include managing incoming calls and general enquiries, monitoring audits, coordinating supply orders, and ensuring the integrity of data.

What you will bring

We are looking for someone who is empathetic, compassionate, and values exceptional customer service. Your support and understanding will make a real difference to those who need it most.

• You are a quick thinker with strong problem-solving skills
• You are proactive and driven with exceptional communication and interpersonal skills
• You are committed to continuous learning and development
• You are a positive team player who can work independently where required
• Available to work Monday to Friday 9:00am to 3:30pm 
  

What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• 4 weeks annual leave (pro-rata for part time employees) 
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance 
• Salary packaging options - up to $11,600 plus novated leasing 
• Fitness Passport for health and well-being - discounted gym options for you and your family 
• Employee Assistance Program (EAP) for staff and family members 
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals 
  
  

Additional information

An eligibility list will be created for future permanent part time and temporary part time vacancies. 

Casual opportunities may be available for recommended applicants

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.  

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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