Switchboard Operator

• Be the first point of contact for patients for Corporate Services

• Join a supportive team in a dynamic healthcare environment

• Make a real impact by delivering exceptional customer service

Manage calls, triage patients, and schedule appointments to keep oral health services running smoothly.

Employment Type: Permanent Part Time   
Position Classification: Telephonist Level 2   
Remuneration:  $34.37 - $35.77 per hour
Hours Per Week: 19 
Location: Westmead  

Where you'll be working 
You’ll be based at Westmead, working within the Western Sydney Local Health Corporates Services department. Our team is committed to delivering high-quality care and exceptional patient experiences.

• Collaborative and inclusive team culture

• Convenient Westmead location with excellent transport links

• Opportunity to contribute to community health outcomes

• Supportive leadership and ongoing training

• Part of a respected NSW Health network

What you'll be doing 
As a Switchboard Operator, you’ll provide customer-focused call centre services for Corporate Services. You’ll handle calls, manage appointments, and ensure accurate patient information is maintained.

• Answer and respond to internal and external calls professionally

• Complete triage questionnaires and assess patient eligibility

• Schedule and manage patient appointments, including interpreter liaison

• Maintain data accuracy and update patient records

• Assist with inquiries and escalate complaints appropriately

Ready to make a difference?

Join NSW Health and help us deliver exceptional care to the Western Sydney community. Apply now and be part of something bigger!

How to Apply 
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Excellent oral and written communication skills

2. Demonstrated ability to liaise effectively with a range of individuals including the general public.

3. Demonstrated problem solving skills.

4. Ability to work within a team environment with minimal supervision and use initiative

5. Extensive and varied clerical / administrative experience in Australia.

6. Demonstrated keyboard / typing skills - minimum typing speed 40wpm.

7. Demonstrated experience with using Windows based software and client related databases.

Requisition ID: REQ615174
Applications Close:  9th December 2025

 
Need more information ?

• Find out more about applying for this position.

• Review the detailed Position Description for insights into role requirements and criteria.

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Zoe Ankrett on 0432 500 787