Emergency Department Clerk - Westmead Hospital - Temporary

• Play a pivotal frontline role in a fast-paced Emergency Department

• Develop strong administrative and communication skills in a dynamic environment

• Full Time and Part Time positions available

Support critical hospital operations by managing patient registration, coordinating services and maintaining accurate clinical information.

Employment Type: 1x Temporary Full Time / 2x Temporary Part Time
Position Classification: Administration Officer Level 3
Remuneration: $71,072.43 - $73,287.41 / $35.84 - $36.96 per hour
Hours Per Week: 38 / 19
Location: Westmead Hospital

Where you'll be working
As part of the Emergency Department at Westmead Hospital, you will be a key member of a dedicated clerical team that supports patient flow and frontline clinical activity 24/7. Our environment is fast-paced, highly collaborative and committed to respectful service delivery.

• Work alongside clinicians, managers and multidisciplinary teams

• A culture grounded in professionalism, integrity and patient focus

• Exposure to a wide variety of presentations in a major metropolitan ED

• Strong emphasis on teamwork, communication and service excellence

• Supportive leadership that values training and continuous learning

What you'll be doing 
As an Emergency Department Clerk, you will provide essential administrative and frontline support to ensure smooth, timely and accurate patient flow through the Emergency Department. You will play a key role in maintaining high-quality information management and supporting clinical teams in a fast-paced environment.

• Register and update patient details in iPMs and FirstNet accurately and confidentially

• Coordinate admissions and guide patients and families through financial and classification information

• Manage cash handling, receipting and reconciliation in line with NSW Health procedures

• Arrange interpreters, ambulance services and other support services as required

• Create, retrieve and maintain medical records to support seamless patient care

Be Part of Something Meaningful!

Join a team that supports vital emergency care services and contributes to positive patient experiences every day. Apply now and help keep Westmead Hospital running at its best. Submit online your resume and address the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Demonstrated extensive exceptional front-line customer service skills in a medical or hospital environment with ability to maintain strict confidentiality.

2. Demonstrated computer literacy and data entry skills with the knowledge and use of IT applications including Microsoft Office and hospital based information systems (iPM, FirstNet, Cerner, Powerchart).

3. Demonstrated high level interpersonal skills, high level verbal and written communication skills.

4. An ability to work as an effective and efficient team member demonstrating initiative, judgement and contributing positively to team operations.

5. Ability to work autonomously and actively participate within a multidisciplinary team.

6. Excellent organisational and time management skills with the ability to prioritise work.

7. Demonstrated ability to work a 24/7 rotating roster.

Requisition ID: REQ614694  
Applications Close: 7^th December 2025 

Please be aware that due to the Christmas / New Year period, there may be a delay in the progress of your application.  The convenor of this position may not be in contact with you until the new year if you are successful in obtaining an interview.  

Need more information? 

• Discover more about the application process. 

• Review the detailed Position Description insights into role requirements and criteria.   

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Jenny Hart on 02 8890 7336