SWSLHD Patient Safety Officer (Health Manager Lvl 2) - Perm FT
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- Risk and Quality
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- REQ614668 Requisition #
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- 1 day ago Post Date
Employment Type: Permanent Full Time, 38 hours per week
Location: Eastern Campus, Liverpool Hospital
Position Classification: Health Manager - Level 2
Remuneration: $109,857.00 - $129,624.00 per annum
Requisition ID: REQ614668
Application Close Date: 09/11/2025
Interview Date Range: 12/11/2025 – 19/11/2025
Contact Details: Peggy Chiang | 0434 183 140 | peggy.chiang@health.nsw.gov.au,
About the Opportunity
Are you passionate about driving patient safety and clinical excellence across a dynamic healthcare district? SWSLHD is seeking a dedicated professional to join our Clinical Governance Unit, leading districtwide incident management through the governance and maintenance of ims+. This pivotal role promotes adherence to incident management protocols, facilitates daily surveillance and training, and supports statewide forums and committees. You’ll provide critical data to inform decision-making, coordinate Reportable Incident Briefs, and monitor performance indicators. Collaborating closely with Patient Safety Managers, you’ll enhance reporting systems, oversee dashboards and death reviews, and contribute to strategic initiatives like REACH. Success in this role demands exceptional prioritisation, analytical acumen, and the ability to foster strong stakeholder relationships across facilities, services, and state-level partners. If you're ready to champion sustainable change and elevate the quality of care, we invite you to apply.
What You'll be Doing
This role is the primary contact and liaison for the central application of the Incident Information Management System (ims+) at SWSLHD. The role is responsible for the maintenance and optimal utilisation of ims+ across SWSLHD to provide timely and high-level strategic support to relevant staff across the district. This will include the governance, surveillance, training and provision of districtwide support.
The position will work within the SWSLHD Patient Safety Improvement Team, assisting the SWSLHD Patient Safety Managers and the Senior Patient Safety Improvement manager in the development and implementation of the patient safety program, maintaining effective clinical risk and incident management strategies and the promotion of the culture of safety across all healthcare settings in SWSLHD. The position will also be responsible for assisting the SWSLHD Patient Safety Managers and the Senior Patient Safety Improvement manager in patient safety and clinical review processes, including Serious Adverse Event Reviews (SAERs), training, and with all activities relating to Quality Improvement.
Where You'll Be Working
South Western Sydney Local Health District (SWSLHD) serves one of Australia's most multicultural regions, providing high-quality, patient-centred care across various hospitals and health services. These include Bankstown-Lidcombe, Bowral & District, Camden, Campbelltown, Fairfield, and Liverpool Hospitals, each offering specialised care.
SWSLHD offers a supportive, innovative, and forward-thinking work environment, with numerous opportunities for professional development and career progression. The district's community health services provide comprehensive care, including prevention, early intervention, and ongoing support, while its mental health services offer both inpatient and community-based care.
Working at SWSLHD means being part of a dedicated team committed to improving health outcomes and making a positive impact on the community.
How to Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.
Describe your experience with the Incident Information Management System (ims+), including how you have used it to support incident reporting, analysis, and improvement initiatives. In your response, please include examples of how you have contributed to governance, training, or statewide forums related to ims+, how your work aligned with NSW Health policy directives, and how you have supported and improved a positive patient safety culture through your use of the system.
Provide an example of a patient safety quality improvement initiative you have led or supported in a healthcare setting. Explain the context, your role and contribution, the methodologies used (e.g. data analysis, dashboard reporting, SAERs, focus groups), and the outcomes achieved. In your response, highlight how you collaborated with internal and external stakeholders to drive sustainable change, and describe how you evaluated and monitored the initiative to ensure its long-term impact and alignment with patient safety goals.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Pei-Chia Chiang on peggy.chiang@health.nsw.gov.au
Additional Information
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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