Emergency Clerk | Permanent

🚑 Frontline role in a fast-paced Emergency Department
💻 Build your career in healthcare administration
🤝 Join a supportive, high-performing hospital team

Coordinate, manage and deliver frontline administrative support in a busy Emergency Department while ensuring accurate patient data and exceptional service.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $71,072.43 - $73,287.41 per annum
Hours Per Week: 38
Location: Westmead Hospital – Emergency Department

Where you'll be working
Be part of the Emergency Department at Westmead Hospital, within Western Sydney Local Health District—one of the largest and most dynamic health services in Australia. This is your opportunity to step into a vital frontline role supporting patient care in a high-energy, purpose-driven environment.

• Work in a major tertiary hospital Emergency Department

• Thrive in a fast-paced, high-demand clinical environment

• Collaborate with clinicians, management and support teams

• Engage with a diverse and multicultural community

• Develop valuable healthcare administration skills and experience

What you'll be doing 
As an Emergency Department Clerk, you’ll play a critical role in ensuring the smooth operation of the department through accurate administration and effective communication. Key responsibilities will be to:

• Register patients and maintain accurate records using hospital systems (iPM, FirstNet)

• Manage admissions, documentation and patient information processes

• Provide professional frontline customer service to patients and families

• Handle payments, receipting and cash balancing responsibilities

• Coordinate communication with clinical teams and external services

Ready to join the frontline of healthcare?

If you’re an organised, customer-focused professional who thrives under pressure and is looking to build a meaningful career in health, we want to hear from you. Join Westmead Hospital and make a real difference every day. Apply online now! Submit your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Demonstrated extensive exceptional front-line customer service skills in a medical or hospital environment with ability to maintain strict confidentiality.

2. Demonstrated computer literacy and data entry skills with the knowledge and use of IT applications including Microsoft Office and hospital-based information systems (iPM, FirstNet, Cerner, Powerchart).

3. Demonstrated high level interpersonal skills, high level verbal and written communication skills.

4. An ability to work as an effective and efficient team member demonstrating initiative, judgement and contributing positively to team operations.

5. Ability to work autonomously and actively participate within a multidisciplinary team.

6. Excellent organisational and time management skills with the ability to prioritise work.

7. Demonstrated ability to work a 24/7 rotating roster.

Requisition ID: REQ654624  
Applications Close: 16^th April 2026

 
Need more information? 

• Discover more about the application process. 

• Review the detailed Position Description for insights into role requirements and criteria.   

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Jennifer Hart on Jenny.Hart@health.nsw.gov.au